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11-11-2008, 12:30 PM
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Banned
Group: Banned Users
Location: Surfers Paradise
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Give the Applecare guys a break!
I was just on the phone to Apple to report on the replacement iPhone they sent me.
While I was on the phone, I asked the guy I was talking to if He could give me some indication as to the percentage of issues He dealt with, that ended up with a satisfactory result for the customer?
His answer was, "Mate!, to be honest, most of the calls I take are from people on Optus, and had issues relating to the carrier and nothing to do with the iphone software /hardware, so all I can do is refer them to their carrier. People like you, with actual iphone related problems are pretty much all resolved to the customers satisfaction, either through software resets or replacement."
Interesting. but not at all surprising.
Edit:
Just to clarify the point of this thread.
DON"T TIE UP THE APPLECARE LINES WITH PROBLEMS THEY CANNOT DEAL WITH! and leave the lines free for genuine cals, be they iphone or Mac.
Last edited by silverdreamer; 11-11-2008 at 01:19 PM.
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11-11-2008, 12:43 PM
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Regular
Group: Regulars
Location: Adelaide, SA
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Yeah there's no such thing as Applecare for the iPhone 3G.. and there won't be any.. and I'm pissed about that too!
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11-11-2008, 12:45 PM
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Banned
Group: Banned Users
Location: Surfers Paradise
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Quote:
Originally Posted by mechcon
Yeah there's no such thing as Applecare for the iPhone 3G.. and there won't be any.. and I'm pissed about that too!
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Actually you Do, have Applecare on the iphone, or the equivalent, for the first 12 mths, you just can't extend it. |
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11-11-2008, 12:46 PM
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Stuck in IKEA. Send help.
Group: Administrators
Location: St. Albans, Melbourne
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You just called up Apple, talked to the guy about how shit Optus is and then posted here.
Your post has nothing to do with Applecare except for the fact you talked to them?
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11-11-2008, 12:54 PM
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Banned
Group: Banned Users
Location: Surfers Paradise
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Quote:
Originally Posted by decryption
You just called up Apple, talked to the guy about how shit Optus is and then posted here.
Your post has nothing to do with Applecare except for the fact you talked to them?
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That is not correct Anthony. I did not even mention Optus or any other carrier, He was the one who offered the information.
I know you Don't like me telling the truth about the state of affairs regarding Optus and the iPhone, Everytime I do you either delete the comment or lock me out of the thread, like the spoilt little brat you are!
but don't accuse me of makin up stories, I don't Lie.
Call Apple and ask the question yourself. |
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11-11-2008, 12:57 PM
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Regular
Group: Regulars
Location: Melbourne
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Quote:
Originally Posted by mechcon
Yeah there's no such thing as Applecare for the iPhone 3G.. and there won't be any.. and I'm pissed about that too!
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Yes there is, but it's not available to Australians. Applecare for iPhones is available in the US.
__________________
Current Equipment
Macs 2.0 GHz Unibody Macbook | 2.8 Ghz Alu iMac | 1.8 Ghz G5 PowerMac | 1.6 Ghz G5 iMac | 1.4 Ghz G4 Mac Mini
iPhones/iPods 3g iPhone 8GB | 80GB iPod | 15GB iPod | 4GB iPod Mini | 512k iPod Shuffle
Other Airport Extreme | Airport Express
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11-11-2008, 12:59 PM
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Stuck in IKEA. Send help.
Group: Administrators
Location: St. Albans, Melbourne
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Quote:
Originally Posted by silverdreamer
That is not correct Anthony. I did not even mention Optus or any other carrier, He was the one who offered the information.
I know you Don't like me telling the truth about the state of affairs regarding Optus and the iPhone, Everytime I do you either delete the comment or lock me out of the thread, like the spoilt little brat you are!
but don't accuse me of makin up stories, I don't Lie.
Call Apple and ask the question yourself.
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You can bitch and moan about Optus all you like - my bone to pick here is about the thread title. It is not about AppleCare at all. It is about Optus. |
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11-11-2008, 01:01 PM
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Regular
Group: Regulars
Location: An Airport, Somewhere
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Quote:
Originally Posted by decryption
You can bitch and moan about Optus all you like - my bone to pick here is about the thread title. It is not about AppleCare at all. It is about Optus.
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Perhaps a more suitable title of "Apple Customer Service Care" rather than "Applecare" would be appropriate here.
*edit*
OP has beaten me to it :P
__________________
Dual 2.0Ghz Powermac 1.5Gig RAM 500Gb HDD SD, 23" HD Cinema Display, 24" Widescreen LCD, 1.5Ghz, Black MacBook 2.2ghz 1GB RAM 120GB HDD, 1.66Ghz Intel Mac Mini, 3 x External HDD, 43" Pioneer Plasma, Apple TV w/ATVPatch 3.0, Dual 2.3ghz G5 XSERVE 1.2 TB HDD, 1 GB RAM, 1.42Ghz G4 Mac Mini w/BT & Airport, 15" 2.4GHz C2D MacBook Pro, 200gb HDD, 2GB RAM, iPhone 3G 16GB (4th one!)
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11-11-2008, 01:05 PM
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Stuck in IKEA. Send help.
Group: Administrators
Location: St. Albans, Melbourne
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Quote:
Originally Posted by drewbles
Perhaps a more suitable title of "Apple Customer Service Care" rather than "Applecare" would be appropriate here.
*edit*
OP has beaten me to it :P
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No, I changed it  |
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11-11-2008, 01:20 PM
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Banned
Group: Banned Users
Location: Surfers Paradise
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Quote:
Originally Posted by decryption
No, I changed it |
As did I, It now reflects on my initial intention. which, actually, was not to bag that mob your all so fond of. |
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11-11-2008, 01:21 PM
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Regular
Group: Regulars
Location: Adelaide, SA
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Quote:
Originally Posted by dminieri
Yes there is, but it's not available to Australians. Applecare for iPhones is available in the US.
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Well most of us live in Australia, so, lets assume there's no extended Applecare for the iPhone 3G :P |
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11-11-2008, 01:33 PM
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: hopelessly addicted
Group: Regulars
Location: destined for sea-change
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Hey, I have problems with Three sometimes, so Optus aren't the only carrier with less than acceptable network.
But I have had no occasion to call Apple.
My iPhone hasn't missed a beat, Three however....
But it aint that bad.
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11-11-2008, 01:39 PM
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Regular
Group: Regulars
Location: where it's damn hot in summer and freezing in winter.
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They are there to be bugged, it's part of the service. If that guy you talked to doesn't like it, then he should go and find a job he's satisfied with.
If you have a problem with the motor in your fridge, you don't go and call the electricity company, you call the manufacturer. The warranty is with Apple, if it turns out to be a carrier issue, then it's their job to refer you on.
It's not your right to tell people who they should go to if they are having issues silverdreamer. That's for each customer to make a call on individually.
Mate, how about you take your Optus bashing elsewhere.
__________________
Macbook 13" 2.1GHz, 4GB RAM – iMac 20" 2GHz 4GB RAM – iMac 20" 2Ghz 2GB RAM – TV – 2 16GB Black iPhones – 160GB iPod Classic.
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11-11-2008, 02:00 PM
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Member
Group: Member
Location: Stanmore, NSW
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geez you blokes can get bitchy.
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11-11-2008, 02:17 PM
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NSLog(@"%@", [self customTitle]);
Group: Regulars
Location: Melbourne
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WTF is with all the anti-anti-Optus bashing?
Y'all need to chill. Get some fresh air or something....
__________________
"A company must go out and find what the customer wants ... The need is not for, say, half a million ¼-inch drill bits. The needs is that there are ten million ¼-inch holes that need to be drilled." - Robert Noyce
"Algorithms that forget their history are doomed to repeat it" - Artificial Intelligence, A Modern Approach (Russel & Norvig)
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