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20-07-2008, 05:42 PM
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Member
Join Date: Oct 2005
Group: Regulars
Posts: 24
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I had the exact same experience except I actually went into the Perth Telstra shop as I had some spare time and thought Id see what they had to say (didnt expect much).
Anyway, the guy really didnt know what he was talking about. He said something like the Usage Meter on the iphone only measures Safari and that all the other stuff like GPS and itunes, etc etc is seperate. I said that I only use WiFi whenever I browse and that all that stuff should not show up on the Telstra Usage site as it is seperate. Another staff member overhead and recommended i contact a faults number (which I did whilst in the store) and after going through the endless motions of that ridiculous, infuriating voice recognition droid, i was eventually told the department I wanted was shut till Monday.
Im looking forward to having this sorted out once and for all. Actually, the other staff member that overheard me asked if I had upgraded to an iphone or if it was a brand new plan. I told him I upgraded which might be where the problem lies as it may be counting data from the previous phone (even though i never even used its browsing features as it was primitive.)
Anyway, lets keep posting here till we get to the bottom of this.
Cheers
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20-07-2008, 09:38 PM
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Regular
Join Date: May 2008
Group: Regulars
Location: Australia
Posts: 262
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Quote:
Originally Posted by klif
The data usage stats survive a restore.
I did mine last night to unlock my iPhone and was pleasantly surprised to see my data usage stats still there.
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only if you restore a backup as watters has suggested though. |
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21-07-2008, 03:41 PM
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Regular
Join Date: Jun 2004
Group: Regulars
Location: Adelaide
Posts: 310
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Quote:
Originally Posted by Piratbyran
Wonderfully, i assume hellstra is charging in 25kb blocks, so even a ping is costing you 25kb. Or am i misreading something?
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According to Telstra's terms & conditions, they round up to the next 1KB at the end of each session. So, if each ping represents one session, and the iPhone pings four times a minute, that pinging alone would represent 4*60*24*365/12 = 175,200KB or
171MB per month.
I smell a ping pong |
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21-07-2008, 04:17 PM
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Member
Join Date: Jul 2008
Group: Member
Location: Melbourne
Posts: 11
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I too have noticed the discrepancy with the Data Usage meter/counter & Telstra quotes.
I think the counter on the iPhone is accurate, as this is backed up by the data usage posted on Telstra (in the table format of the specific data used each time I use the internet) [add up individual data usage = data usage on iPhone counter].
But the total amount of usage quoted (Telstra) on the top of the table (as per yours Mark) plus with the percentage usage is TEN TIMES more than what used?!?!?!?! 
Quote:
Originally Posted by Mark T
BTW, here is the table of my data usage from Telstra's website:
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21-07-2008, 05:00 PM
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Regular
Join Date: Jan 2008
Group: Regulars
Location: RADELAIDE BABY!!!
Posts: 117
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hmmm so i have a vodafone 250mb a month cap...
on my online voda statement it says ive made 48 dollars so far but only downloaded 6mb of data... my iphone on the other hand says 11.6mb...
does iphone also add the wifi data?
__________________
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MAC CONVERT - Why did I ever use a PC? --> MacBook 13.3" 4GB RAM Intel Core Duo 2... 4th Gen 30GB iPod Video - 16gb White iPhone 3G... Farken LOVE IT!
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21-07-2008, 08:38 PM
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Mactastic
Join Date: Feb 2008
Group: Regulars
Location: Sydney
Posts: 243
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Quote:
Originally Posted by VALANDI
does iphone also add the wifi data?
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No, WiFi is not included on the iPhone counter, but Voda can be 24 hours behind your actual usage.
__________________
3G iPhone White | MacBook 2GHz | Various iPods
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21-07-2008, 10:01 PM
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Ultimate Consumer
Join Date: Jun 2004
Group: Regulars
Location: Canberra ACT
Posts: 1,937
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Quote:
Originally Posted by antidote
I too have noticed the discrepancy with the Data Usage meter/counter & Telstra quotes.
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Mmm
I noticed that yours doesn't any amounts in the Estimated Charge column????
Mine does?!?!??!
__________________
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22-07-2008, 01:41 PM
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Irregular
Join Date: Nov 2007
Group: Regulars
Location: Melbourne
Posts: 258
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I just spoke to the Optus iphone technical dept. and they told me that the data usage meter on the iphone only shows wifi and not 3g data usage.
I made her repeat herself 3 times and she said that she was certain.
She also said that at the moment the only way that I can check my 3G data usage is to wait for them to send me a bill.
__________________
hmmm ... crunchy
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22-07-2008, 01:53 PM
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Regular
Join Date: May 2008
Group: Regulars
Location: Australia
Posts: 262
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Quote:
Originally Posted by tanguero
I just spoke to the Optus iphone technical dept. and they told me that the data usage meter on the iphone only shows wifi and not 3g data usage.
I made her repeat herself 3 times and she said that she was certain.
She also said that at the moment the only way that I can check my 3G data usage is to wait for them to send me a bill.
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this can't be correct. im sure we could debunk this information if we did some tests (i would but im still waiting for an unlock to come through.)
why would it be called "cellular network data" |
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22-07-2008, 02:02 PM
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Regular
Join Date: May 2008
Group: Regulars
Location: Australia
Posts: 262
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tested it.
data was on 29.3meg
connected to wi-fi downloaded aurora feint 23mb.
after counter was on... 29.3 meg.
WI-FI data is not counted on the USAGE screen.
the optus support people in my experience have been mildly retarded.
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22-07-2008, 02:10 PM
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Widgeteer
Join Date: Apr 2005
Group: Forum Leaders
Posts: 5,368
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Quote:
Originally Posted by tanguero
I just spoke to the Optus iphone technical dept. and they told me that the data usage meter on the iphone only shows wifi and not 3g data usage.
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Absolute BS.
That's really poor they said that. |
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22-07-2008, 02:19 PM
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Regular
Join Date: Sep 2007
Group: Regulars
Location: Perth
Posts: 586
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Haha. Seconded. No, wait, thirded. WiFi DEFINITELY does not count towards data usage meter in the iPhone. I've been using WiFi non stop for a week and a bit, and am still under 1mb (yes, 1 whole megabyte) of Optus data usage.
Optus people haven't done their homework, or lost communication somewhere along the lines. Sheesh.
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22-07-2008, 02:25 PM
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Regular
Join Date: May 2005
Group: Regulars
Location: Brisbane
Posts: 711
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The customer care people are obviously not trained properly for any of these calls.
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22-07-2008, 03:27 PM
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Irregular
Join Date: Nov 2007
Group: Regulars
Location: Melbourne
Posts: 258
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I haven't tested it yet, bu it does sound like a classic case of talking out the arse to me too.
They must hate the idea that we can easily check up on their billing accuracy.
__________________
hmmm ... crunchy
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22-07-2008, 03:32 PM
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Regular
Join Date: May 2008
Group: Regulars
Location: Australia
Posts: 262
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i hope what they claim our usage is, and what we see on our usage displays after the first month are fairly close. i mean if we claim to have used 302mb and Optus says we have used 659mb then it's going to cause a huge sh!tstorm (can i say that here?)
would be great if someone could make an app that counts outgoing calls (25c*flagfall) sms (25c) and minutes (min/2*ourplanrate) to present $/% used and left. and data % used/left. that could auto-reset on our billing date.
i would try but i have 0 idea.
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