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 iPhone/Itunes pairing issue 
 
 
  #1 (permalink)  
Old 10-03-2008, 07:23 PM
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iPhone/Itunes pairing issue
G'day

I have just unlocked my brand new iPhone using Ziphone which was amazingly straight forward. The one issue im having, every-time i connect my iPhone and open itunes to sync an error message appears "Unable to connect to the iPhone, because the pairing record is missing" .

I have googled the issue and everyone suggest its a simple fix of restarting both the iphone and mac which i have done several times and still i am having the same issue. I have also logged in as a different user and it will connect to itunes fine. Would it make any difference that i have my itunes library on an external HDD

My last resort is to do a fresh OS X install which i've been meaning to do for a while and was what i planned on doing anyway before my new MBP arrives but would prefer not to do that atm.

Any suggestions please?
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  #2 (permalink)  
Old 10-03-2008, 07:28 PM
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Try closing iTunes, going to your home folder then > Library > preferences and remove com.apple.iTunes.plist

log out and then back in.
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  #3 (permalink)  
Old 10-03-2008, 07:41 PM
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Wow thanks for the prompt reply.

Ok i found the file and logged out and in but the same error seems to be appearing
Last edited by mrcooms; 10-03-2008 at 07:55 PM. Reason: unable to read instructions properly on where to locate the file :D
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  #4 (permalink)  
Old 10-03-2008, 07:53 PM
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ok

kill itunes, type

open terminal

type mv ~/Library/Preferences/com.apple.iTunes.plist ~ and hit enter

log out and back in again :P
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  #5 (permalink)  
Old 10-03-2008, 08:01 PM
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Sorry edited post, wasn't looking in my users libaray. Removing that file did reset iTunes but the error still appears
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  #6 (permalink)  
Old 10-03-2008, 08:02 PM
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Quote:
Originally Posted by mrcooms View Post
Sorry edited post, wasn't looking in my users libaray. Removing that file did reset iTunes but the error still appears
interesting!

I'll track it down
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  #7 (permalink)  
Old 10-03-2008, 08:08 PM
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Try moving Userhome/Library/Lockdown to your desktop, reboot and try again
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  #8 (permalink)  
Old 10-03-2008, 09:21 PM
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cant seem to find the file. is it

cd ~/library/lockdown
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  #9 (permalink)  
Old 10-03-2008, 09:28 PM
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Quote:
Originally Posted by mrcooms View Post
cant seem to find the file. is it

cd ~/library/lockdown
mv ~/Library/Lockdown ~/Desktop/

Case sensitive
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  #10 (permalink)  
Old 11-03-2008, 06:58 AM
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I Ended up solving the issue the hard way, re-installing leopard which solved my problems, thank you .mac & time machine.

I appreciate the help, still makes no sense why it was doing it.
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  #11 (permalink)  
Old 11-03-2008, 08:06 AM
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Geez

Reinstalling is going a bit far!
you could've deleted the user account and created it again, then restored docs from time machine
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  #12 (permalink)  
Old 12-03-2008, 07:05 AM
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Ha Ha

Yeah i know bit over the top, but didnt do a fresh install with leopard when i first got it so figured it was a good time to do it anyway.
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  #13 (permalink)  
Old 12-03-2008, 08:01 AM
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Oh well, a fresh install never hurt anyone!

I did a similar thing weeks ago, but that was because my partition table was corrupt.

Reinstalled and restored from Time Machine
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