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05-08-2008, 09:20 AM
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☺ ☻ ☼ ♂ ♪ ♥
Group: Regulars
Location: Melbourne Status:Awesome!
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rushfaster.com.au - if you get a double order, do the right thing :)
Hi all
I bought 2 x Griffin Wave cases from rushfaster.com.au 2 weeks ago, got them last week - great service, great products.
Yesterday, to my surprise, I received another 2 x Griffin Wave cases again. Obviously they made a mistake.
I called rushfaster just now and told them about this.
I found out that apparently, a couple of weeks ago they had a guy working in their factory who was not recording orders properly, so they were unsure if orders were being sent out - as such, they were sending them out again. Obviously this guy is no longer employed with them. Rushfaster was very apologetic about the error.
They are now emailing me a Post Reply Paid address so that I can return the cases to them. I don't mind doing it to help them out.
If you ordered from rushfaster, and they make a similar mistake, it would be nice if you could also help them out by giving them a call to let them know.  I don't work for them, but I like to support good businesses who give good service, as I am sure all of us do. Let's show them just how helpful MacTalk members are.
__________________
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Last edited by Erwin; 05-08-2008 at 09:24 AM.
Reason: Grammar
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05-08-2008, 09:25 AM
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Regular
Group: Regulars
Location: Melbourne
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I agree. If they sent you something twice, make sure you let them know. These guys have a great range of bags, great service, and great return policies. Be a shame if they went broke because people were keeping their extra bags! I haven't bought anything from them yet, only because I have a million bags, and my wife will kill me if I buy any more, but if I was in the market for a new bag, I would use these guys!
Glad they fired the guy that screwed up. If only it was that easy to get rid of people that were incompetent in my job....
__________________
"The doctor says my nose will stop bleeding if I keep my finger outta there" - Ralph Wiggum
"I can see through time....." - Lisa Simpson after eating Apu's curry
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05-08-2008, 09:38 AM
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Regular
Group: Regulars
Location: Melbourne Australia
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Good for you Erwin. Its nice to know there are some good honest and helpful people about.
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05-08-2008, 11:42 AM
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Beware the Robot Mafia
Group: Administrators
Location: St. Albans, Melbourne
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Yeah, RushFaster are great, Joe there is a top guy 
They have a great online store going on there, A+ customer experience.
(Not just saying this because they are/were MacTalk sponsors, but genuinely believe it) |
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05-08-2008, 12:10 PM
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Regular
Group: Regulars
Location: Western Australia
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+1 for Rushfaster, have bought a few Booq bag's from them, cable turtles, etc. top notch service and great online store |
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05-08-2008, 12:50 PM
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Regular
Group: Regulars
Location: Perth
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I've ordered a SwitchEasy Capsule Rebel from Rushfaster. Whilst I haven't received it yet (they only sent it out yesterday) I can definitely say that their communication has been great, and their website is freakin' fantastic as well (one of the better e-commerce ones out there).
Thanks for the heads up about the double-ups, Erwin.
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05-08-2008, 01:03 PM
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One of them crazy ones...
Group: Regulars
Location: Sydney
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I ordered an Oxio bag from them last Monday and received the product Thursday morning.
If I do find that another one waiting upon my doorstep I would definitely return it to them. Their service and products are really great even though they've stuffed up my shipping before.
Just one thing, why is the 'Mandarina Duck' brand really expensive?
__________________
Switched the day iTunes Aus opened with late 2005 PowerBook G4 15' 1.67ghz with 2GB RAM; iPod 4G 30GB; cheapish Windows Blista PC for gaming (intel C2D, 8800GT)
Still an Apple fan but cannot forgive them for pulling FireWire support from the MacBooks!
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05-08-2008, 01:54 PM
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Regular
Group: Regulars
Location: 2031
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Yes, and the right thing to do is send it to me. 
Yes, I'm kidding. Support the great folks at rushfaster. |
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05-08-2008, 02:11 PM
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Regular
Group: Regulars
Location: Melbourne, Australia
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Quote:
Originally Posted by AnthoMac
Just one thing, why is the 'Mandarina Duck' brand really expensive?
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female. accessory.
big thumbs up for Erwin and others like minded for doing the right thing |
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05-08-2008, 10:08 PM
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Regular
Group: Regulars
Location: SYD
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As an ex Crumpler employee I gotta say I think their the best bag provider in Aus! Great range, great site, great service.. it was the site I wanted to tell customers about but couldn't (if we didn't have what they were after)
__________________
ZACISLOST_
I wish him the best, I really do. I just think he and Microsoft are a bit narrow. He'd be a broader guy if he had dropped acid once or gone off to an ashram when he was younger.
Steve Jobs on Bill Gates |
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06-08-2008, 10:38 AM
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Member
Group: Member
Location: Asquith
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I have bought a few bags from rushfaster and the boys out there are great to deal with!
I also found some rushfaster coupon codes here Rushfaster Coupon Codes | JimmysDeals.com |
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06-08-2008, 12:22 PM
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Member
Group: Member
Location: Adelaide
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I'm experiencing quite the opposite, ordered an EcoShield weeks ago but still haven't received it. It also now says on the website (much after I ordered it) that they're out of stock.
They've emailed me telling me they've upgraded my shipping to next day shipping, because there was a delay. Which is all good, but I've dropped my iPhone out of my pouch already and now there's a scratch. That most likely wouldn't of happened if I had my shield already.  |
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06-08-2008, 04:39 PM
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Member
Group: Member
Location: melbourne
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Quote:
Originally Posted by specialkay
I'm experiencing quite the opposite, ordered an EcoShield weeks ago but still haven't received it. It also now says on the website (much after I ordered it) that they're out of stock.
They've emailed me telling me they've upgraded my shipping to next day shipping, because there was a delay. Which is all good, but I've dropped my iPhone out of my pouch already and now there's a scratch. That most likely wouldn't of happened if I had my shield already. |
same issue i'm having with the Griffin elan form case. Ordered July 14th, it's delayed till Aug 31st and yea, they upgraded it to overnight shipping. |
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06-08-2008, 04:46 PM
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Lemmings Lover
Group: Regulars
Location: Sydney, NSW
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You ought to be commended for the honesty you have Erwin.
Lets hope that other people that had the same experience do the same. |
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22-08-2008, 02:02 PM
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Member
Group: Member
Location: Melbourne
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So much for that guy being fired, I placed an order on the 18th August
And received the two Switcheasy rebel cases that I ordered.
Got home today, and there are another two waiting for me at my doorstep.
They are on their way back to rushfaster now |
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