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22-07-2008, 02:33 PM
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Regular
Group: Regulars
Location: Melburn
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Optus ... what a pack of $#!?#
I had my iPhone for 2 days, from the 11th to 12th, before taking it back because there was a dead touch strip across the bottom. That was on the 14th. They called me today to say the replacement phone had arrived! So, I went down to collect the new unit only to find it was the SAME one I'd returned and furthermore it hadn't even been fixed! They now reckon it'll be sorted by end of week! Apparently there had been some mixup in paperwork... whatever 
I wanna play! |
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22-07-2008, 02:37 PM
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Regular
Group: Regulars
Location: Sydney
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Well, there is about 500 nerds on everyones back about getting an Iphone and the pressure is really on!
This is the situation for a while and there isn't much anyone can do for a while. |
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22-07-2008, 02:37 PM
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Stuck in IKEA. Send help.
Group: Administrators
Location: St. Albans, Melbourne
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Goddamn!
Did they even do anything with it? If it's the same one, with the same problem, someone fucked up big time |
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22-07-2008, 02:42 PM
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Regular
Group: Regulars
Location: Melburn
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Quote:
Originally Posted by decryption
Goddamn!
Did they even do anything with it? If it's the same one, with the same problem, someone fucked up big time |
It looks like all they did was wrap it in tissue paper and send it back! Paperwork says there was no proof of purchase included when it was sent back by the local store, but about 2 pages behind that is the proof of purchase - which they've returned!? |
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22-07-2008, 02:49 PM
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Member
Group: Member
Location: Mornington Peninsula, VIC
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No, don't tell me that! I've just had to return mine today for the same issue - to Allphones. They told me that because I've had to return it so soon, it's within the "Replacement Warranty" period, so I'll be really annoyed if I get my old phone back with the same issue!
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22-07-2008, 04:05 PM
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Regular
Group: Regulars
Location: Melburn
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Quote:
Originally Posted by SaucyChick
No, don't tell me that! I've just had to return mine today for the same issue - to Allphones. They told me that because I've had to return it so soon, it's within the "Replacement Warranty" period, so I'll be really annoyed if I get my old phone back with the same issue!
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Don't worry, I'm sure you'll be fine. I hope my experience is the exception rather than the rule. |
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22-07-2008, 04:15 PM
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Regular
Group: Regulars
Location: SYD
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Are they a pack of #%@#$ ... ?
Yes, see my post here |
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22-07-2008, 04:17 PM
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-insert witty title here-
Group: Regulars
Location: Cook, ACT
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Did they try Jedi mind tricks? "This is not the same iPhone that you had before."
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23-07-2008, 08:54 AM
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Regular
Group: Regulars
Location: Melburn
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Quote:
Originally Posted by cmrn
Did they try Jedi mind tricks? "This is not the same iPhone that you had before."
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Not as such, but I think they fully expected me to just take it and walk away. |
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28-07-2008, 03:45 PM
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Regular
Group: Regulars
Location: Melburn
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So ... still waiting Now it's a "couple more days" and I'm promised some kind of "free charger". Beginning to think iPhones don't actually exist. |
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28-07-2008, 04:10 PM
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Regular
Group: Regulars
Location: Brisbane, Queensland
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Quote:
Originally Posted by SaucyChick
No, don't tell me that! I've just had to return mine today for the same issue - to Allphones. They told me that because I've had to return it so soon, it's within the "Replacement Warranty" period, so I'll be really annoyed if I get my old phone back with the same issue!
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Hmmm I returned mine to Allphone on Saturday for some dead pixels. They told me to keep the box and that there was nothing to sign for the replacement warranty (they didn't even take a photocopy of my contract, he just wrote down my name).
I rang them this morning and they said yep everythings sorted and it was sent off. I hope I don't get the same unit back claiming no proof of purchase.
__________________
Macbook Pro 2.2ghz 4gb ram 15" & 32" LCD TV Iphone 3G 16gb White (jailbroken)
Black ASUS EEE 1000H 2gb Twitter Facebook |
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28-07-2008, 04:13 PM
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Member
Group: Member
Location: Sydney, Australia
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Resellers are bullshit. You shouldn't need your proof of purchase. What's the point of having a serial number on every phone if people still have to use proof of purchases?
I can't believe they still can't get their facts straight. It's like they didn't train the staff to handle iPhone inquiries at all.
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