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 [Merged] 3G iPhone Reception problems worldwide? 
 
 
  #241 (permalink)  
Old 31-07-2008, 07:13 AM
The Angels have the phone box

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^Thanks Macrich. Good to know Apple are acknowledging the problem. BTW what did you do to your poor cat!
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  #242 (permalink)  
Old 31-07-2008, 07:57 AM
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Quote:
Originally Posted by vandozza View Post
the telstra crowds "problems" will start shortly after they receive their first bill...

i shudder to think how many (again probably non-techy) people are going to SMASH thier download limits.
Even techie people are smashing their download limits... I wish I'd stuck to my fave Vodafone instead of being seduced by the (now diminished) free Telstra Wi-Fi.

Cest la vie...
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  #243 (permalink)  
Old 31-07-2008, 08:04 AM
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Interesting difference

In Medowie (north of Newcastle) I get 3g with Optus. In Parramatta on Sunday 3g showed NO signal. Can understand the other way round But not this
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  #244 (permalink)  
Old 31-07-2008, 10:04 AM
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Quote:
Originally Posted by David Turnedge View Post
Even techie people are smashing their download limits... I wish I'd stuck to my fave Vodafone instead of being seduced by the (now diminished) free Telstra Wi-Fi.

Cest la vie...
yeah that starbuck closure thing would have to hit teslstra's free wi-fi locations hard.
(it would have been better than maccas - at least i think!)

how many locations do you lose in your area?
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  #245 (permalink)  
Old 31-07-2008, 10:07 AM
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im swapping my phone 1-1 tomorrow. i suppose its all part of their investigation process, but honestly, i'm not expecting a miraculous improvement. (although it would be welcome! )

ill be hating it if i get uneven glass, dead pixels etc... i suppose that would serve me right for being a troublemaker! lol
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  #246 (permalink)  
Old 31-07-2008, 01:08 PM
The Angels have the phone box

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Vandozza... are you swapping with Apple themselves, or where you bought the phone?
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  #247 (permalink)  
Old 31-07-2008, 01:47 PM
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Vandozza,

Be sure to let us know how it goes. And who to call to get this swap organised

kogi
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  #248 (permalink)  
Old 31-07-2008, 04:02 PM
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Quote:
Originally Posted by MacNut View Post
In Medowie (north of Newcastle) I get 3g with Optus. In Parramatta on Sunday 3g showed NO signal. Can understand the other way round But not this
Turn your phone's Airplane service on and off for a second. (its under settings)

I find that fixes alot of my 'why don't I have 3G when I'm supposed to' problems.
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  #249 (permalink)  
Old 31-07-2008, 07:02 PM
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Where to start reporting today's activities...

Have just gotten back from the 5 hour round-trip to the AllPhones where I puchased the iPhone.

On Monday I rang Optus, and got transferred to an "iPhone engineer/technician" who was in Singapore (Singtel employee maybe?) He listed to my issues, went through some basic troubleshooting, that I had done before. And then advised me that "it's probably a hardware problem." He gave me a reference number for the store of purchase (AllPhones) to quote to the Optus customer service people, so they could "OK" the 1-1 exchange.

I rang AllPhones Monday afternoon, and this morning. Told them (two different employees at the one store) my story. Checked they had stock, I'm not driving 5 hours and coming home with nothing. "Bring it in" they say... "No problems... will only take 15min"... "Sure, we have heaps in stock"...

So I get there, say Hi, start telling the story again, some recognition, they remember my phone calls. Then the following series of events occur -
- Employee: "AllPhones won't 1-1 exchange an iPhone, we have to send it off. It will be back in 30 days."
- Me" "Unacceptable. I have this reference number from Optus, they said for you to ring them, quote this number, and they will approve the exchange."
- Employee: "LOL, ok ill ring them."
- 30 min later.
- Employee: "Optus has no record of this case number/receipt number, in fact you have never called them to report ANY issues with your iPhone. There are NO "notes" on your file. You first have to ring Optus and talk to customer care before you can return your phone (semi-lol)"
- Me: Argue, Argue, Argue... (nicely though, I'm relatively proud of myself.)
- Employee: "Ring Optus... THE END"


So I now have to ring Optus and report an issue with my reception. For the 6th time.

Today's trip was pretty much a complete waste of time. The only positive (sort-of) was exchanging my SIM for another. NO help (though it's the exact same model, with the exact same expiry date - explaining that it might be better to test a SIM from a different "batch" was met with a retarded look.) So I have a new SIM, phone calls are OK, but I have no cellular data in/out. It just doesn't work. +1 AllPhones employees FTW.

(Oh and I also found out that the Optus/Singtel iPhone tech took the liberty of cancelling my unlock, as "using the iPhone on a network it was not designed for might break it." - just to make today worse.)

I hear 2.1 beta is getting closer all the time. Apple has to Wed/Thurs next week. No positive news and this iPhone is going back.

Sorry for the rant. But it's been an interesting day!
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  #250 (permalink)  
Old 31-07-2008, 09:28 PM
The Angels have the phone box

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^you drove 5 hours round trip for that? abominable bastards. Next time get someone's full name and employee number or something.
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  #251 (permalink)  
Old 31-07-2008, 09:44 PM
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yeah i have names, but the problem is that no-one cares.
from employees to supervisors to the ceo. it's always someone elses problem.
(and honestly if I was making minimum wage working in an AllPhones store, then I probably wouldn't give a stuff either.)

as i said, i was rather proud of myself for not having a meltdown. it certainly wouldnt be the first telco induced meltdown on my behalf.

i expect this whenever i deal with telco's and its the same wherever I have been in the world
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  #252 (permalink)  
Old 31-07-2008, 10:16 PM
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Location: Surfers Paradise


Quote:
Originally Posted by vandozza View Post
yeah that starbuck closure thing would have to hit teslstra's free wi-fi locations hard.
(it would have been better than maccas - at least i think!)

how many locations do you lose in your area?
Telstra have have over 1,000 wi-fi Hotspots! the loss of 61 Starbucks outlets will make little difference, and I dare say Telstra will simply move them to the nearest public telephone box.
Macdonald's wi-fi is fine, same as any other, and the range is quite good. I can sit across the road on the Esplanade and pick up the one at Surfers Maca's quite easily, and at full bars.

As far as Dta is concerned, I think most people are grossly overestimating the amount of data they will use, I have an 80mb package, and in 20 day's I have only used 47mb. And I use it quite a bit, and with today's announcement, I am pleased, but wondering , Why I need the extra data?

With all the drama you have been having, Telstra must surely be looking more and more attractive. Money would not seem to be that much of an issue if you are prepared to drive 5 hours at todays petrol prices!
Personally, I think the iPhone is not the issue here, otherwise, after the hype of the worldwide launch, it would be all over the front pages, Bulmer would be crowing, (and sweating1), and a recall would already be in operation.

Sure, there are some minor problems, such as the contacts lag, and the occasional crash/restart drama, but overall, the iPhone is a great little device, and in my opinion, it is simply showing up the inadequacies of the (Dare I say it?,).. Optus network.

( okay!,... Got the hard hat on!, ... Fire away!)
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  #253 (permalink)  
Old 31-07-2008, 10:48 PM
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Wink

sorry i had no idea that the starbuck location closueres were ONLY 61 locations. have to agree that that will most likely go unnoticed. (i thought it was more like 200 for some reason!)

you might not need the extra data, but I'm not really prepared to risk it, the excess usage fees are just too bad.
i'm not going into this blind either, ive been using mobile data for at least 6 years (i know others will say "thats nothing, ive been using mobile data for 29 years" or whatever, but my point remains.)

im currently using around 14mb/day.
i think this will settle once the novelty wears off, and ill probably use 10-11mb/day.
if i absoultely had to, i could probably go as low as 8mb/day.

so doing rough maths im requring somewhere between 240-430mb/month.

optus 500mb + 330 min = $59/month
telstra 300mb (new $29 data pack) + $150 plan ($135 for 340min talk) - $15 of plan usable for data = $164/month

i can't see the value there, and you have to remember, when signing up to Optus, i was choosing a network, that for the past 12 months had served MY needs (I don't travel for work!) perfectly, without coverage issues, on a nokia 3g phone. it's only since iDay that i have had any issue at all with optus. and i live in a small seaside town of 15,000 people. it's not "network overload" due to iPhone. there was like 2 for sale in town (both telstra.)

preach telstra all you want. however i dont really think the issues i'm having are necessarily Optus' fault. its more a 2100mhz/iPhone thing i think. i know you don't think it's an iphone issue, but im not going to rule that out. many countries aren't even using the 2100 mhz network, many americans are getting 3g for the first time and have no idea anyways, many more others just don't notice that their iphone is constantly on edge/2g where it should be on 3g.
very few of the general population actually have a clue.

and it's not like i had a choice in driving back today, it's the only next step i can take to try and resolve my issues. my only other option that doesn't involve a drive is ringing Optus to cancel the contract. apparently they send me a sachel and i mail it back. as i've already said, im giving apple/optus till the last minute before i go ahead with this. i doubt i'll see a 2.1 by next wed/thurs, but that's when i'm giving them till.
trust me, a 4-5 hour round trip was not high on my list of priorities. but if i refuse to change the handset over, when optus had requested that i do so, i can't really continue to whinge now, can i!?

silver we are going to have to agree to disagree. you keep blaming optus, and i don't think thats accurate based on what i, and others have been seeing. there are also over a thousand reports of similar issues worldwide.
unless you have something based on observations, testing, or something generally constructive to add, please find another thread to spew your pro-telstra rhetoric.
(idea - you could even start your own thread, maybe even call it "pro-telstra thick-wallet crowd here." i'll even post over there saying how i wish i had chosen telstra instead of optus. i promise. )

oh and ive never really complained about contact lag and all the software bugs - i understand for 2.0 software that it's expected (even though the software still feels beta at times - but that's another discussion)
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  #254 (permalink)  
Old 31-07-2008, 11:15 PM
Banned

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Location: Surfers Paradise


[quote=vandozza;596542] ......
unless you have something based on observations, testing, or something generally constructive to add, please find another thread to spew your pro-telstra rhetoric.
(idea - you could even start your own thread, maybe even call it ...

I was enjoying your post, until I got to the above bit. I have simply been interested in your experience with the "Zoo", network, and would love to see you sort it out. My Telstra rhetoric as you put it, is simply me comparing your experience to mine, the "Only" comparison, I can possibly make. I have said before, that if Vodafone or Optus can deliver the level of service you expect with your iPhone, and you don't need the full coverage offered by "Chinese Rabbit" people, then go for it, and enjoy your iPhone, if not, then you have to consider alternatives.

As an Apple officianado, I am rather surprised at your seemingly obsessive need to see Apple at fault!

I hope you sort it out mate, I won't bother following your experiences any further, the 5 minutes every couple of days spent reading your posts is better spent polishing MY, iPhone.

Cheers.
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  #255 (permalink)  
Old 31-07-2008, 11:19 PM
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i know you were only trying to be constructive, however we are coming from drastically different directions here -

- i perceive i have issues with my reception. i am unhappy with this. i want to get to the bottom of any "issue". because i feel i have said "issue" i feel the right/power of whinge bestowed upon me till something happens (or the deadline comes and i "give up" and return the phone.)

- you dont have issues. you have good reception. you are happy. you tell us. over and over again you tell us. you blame our carriers.


NEITHER of us knows if its a carrier/apple issue.
however - i have been on the SAME NETWORK for 12 MONTHS with a NOKIA PHONE and have had NO PROBLEMS AT ALL. no changes in location, no changes in expectations. i just want the iPhone to work.

i do love apple products, but its hard to blame Optus, when i still have a Nokia on the same network running perfectly sitting RIGHT NEXT TO IT. NOW.

i can only make judgements on the evidence that I see. i see that this is likely an Apple issue (its about a 70/30% apple/optus "blame"/chance if I absolutely have to put a figure on it.)

would be happy if someone could tell me that XXXXXXX is the reason that Optus/iPhone are not compatible. however they can't, as yet.

it's great that you are having an excellent iPhone experience on telstra. seriously. good on you.
but if all you have to offer is "why dont you move to telstra," or "telstra works good" then please don't. its not actually that constructive after the first time. we have gathered enough evidence from mactalkers to support your conclusions that the telstra/850mhz iphone has almost 0 problems.

at no point do i mean to be "nasty" towards you, that's not helpful. but can you see how your comments are hardly helpful to anyone who feels they may have a problem, when you are adding nothing new, and basically just being inflammitory.

lets just move on.

Last edited by vandozza; 31-07-2008 at 11:37 PM.
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