Quote:
Originally Posted by funwithstuff
You know what's almost worse than not having your iPhone yet?
Having just received your iPhone and not being able to activate it until Monday morning.
That's right, if you switch to Optus and receive an iPhone that you ordered over the phone, you can only activate it during business hours, Monday to Friday.
What's worse it that they refused to deliver to anybody but the named account holder during the day today. No spouse or other authorised person is allowed to receive the package. So I went to the damn airport courier depot after work, then got home all excited and spent half an hour on hold with four separate people to eventually be told to wait 2.5 days.
My iPhone is inviting me to make an emergency call, but that's all.
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When eventually you do get through to a human, you have to be bloody assertive, and even ask to speak with an Australian!
I have been trying all sorts of Optus numbers and ways of getting through for two days. Quite often the call just cuts you off and other times their people just find it all too hard, so they transfer your call to the Optus hold music )for how long I don't know, I kept giving up).
I called at 4:00 in the afternoon that my iphone arrived (Thursday just gone). Eventually got through, jumped through all the hoops to have the phone activated "please hold"......
Meanwhile I am hearing Optus staff talk about where they are going tonight and whether they should get drunk or not. I pipe up with "Excuse me, I can hear you...".
BANG! Phone slams down. The bastards hung up!
Tried calling all Friday. Remained on hold for a really reasonable amount of time before I would give up (I was at work, I had to take other calls and actually get on with my work!).
Called the Optus switchboard at around 5:00, spoke with an AUSTRALIAN!
Said how pissed off I was and how hard it was to speak with anybody, this girl was actually OK! She said activations were closed at 5:00, I said hey it's just got past 5, I'm sure there is somebody in the building still who can deal with it. HOLD PLESE, yes there IS somebody here!
We go through it all... she said within four hours it would be sweet. Still not (like 10 hours later) but I am happry to wait.