would be good if they were making an optus.app for iphone. one touch live preview of your bill, right on your phone...

we can all dream... right!?

Okay, so I just rang Optus and spoke with a very polite lady. She said that she thinks it's a problem with the account linking, and she'd put in an "iRequest" (whatever that is), which would be forwarded to the IT department. She was able to give me my cap usage, but she couldn't access data usage, even from her end. I will keep you guys updated as to my situation over the next few days.

Perhaps everyone should ring up Optus and get them to put through "iRequests", so as to make them aware of the problem.

iRequest = imaginary request?

Thanks for the update, I will give them a call in the morning. I just want to be sure that my Data Usage is in the "ball park" of what the phone says and then I will be happy Hopefully if enough people ring they will escalate it in their IT department and we will be able to check online

When I log into my account online at optus.com.au it says my account is in the process of being setup. It has said that for over a week.

Called Optus, and they simply repeated what the message said that it was in the process of being setup.

Not much help.

Yeah, probably. Telephone support people are hopeless.

You think thats bad.

I rang up, Apple, Optus complaining about my iPhone saying i want to swapped for a new one, because I have THREE not one, THREE dead pixels...wanna know the response I got?

Apple: Some Indian Fella "A dead pixel? Hrmm, could you please describe what that is sir, im not aware of a dead pixel"
My reply: "You dont know what a dead pixel is...your working for apple iphone customer service line, you have to be kidding?"
Indian Fella "No sir, im not kidding.."
My reply: "Well, your a joke, go get a new job and transfer me to someone who knows something"

Optus: Some Nice Lady: "Three? Geez thats unlucky...You'll probably have to ring apple to get it swapped or take it back to the Optus World store or wherever you got it from and swap it there. You have a 14day handset replacement warranty...so do it before it ends"


Ontopic: Still waiting for my optus account to be activated. Would really be something stupid if we could only check our account details AFTER we recieve our bill....

Spoke to Optus this morning, they cannot tell me my data usage from their end, he was able to give me a dollar amount of $15.76 which was my total calls, sms and Data charges in a "raw format" before discounts, plan caps and data usage allowance had been applied. He said that I should be able to check the usage on "my account" I said that I had set it up on Monday and was still waiting for it to be active, he said that there were known problems with the site and that they were working on it but he wasn't sure when it would be up and running. I said that even though I have an iPhone I will be able to check my usage and calls and he said yes! I asked him about escalating it to the IT dept and he said that they were well aware of the problems.

So still none the wiser

Guys,

I'm getting the following message after logging into Optus > My Accounts

"This service will be temporarily unavailable while account setup is in
progress. Please try again later."

So I sent an email to Optus and they replied with

Dear XXXX

Thank you for your email submitted via the Contact Us link at our website, Optus - Welcome to Optus.com.au.

I was sorry to hear of the problems that you have encountered with using the My Account service.

Our web development team has advised me that a number of customers have been affected by this particular problem and that it is currently under investigation. Please note that this system is under constant construction and all feedback is welcome so therefore we can provide you with a better service.

I will notify you once the My Account issue has been resolved via email. Your first invoice is not due to be issued until 4 August 2008. If you are still unable to view your account online by this date we can organise for an invoice to be issued via post.

Thank you for your patience and please accept my apologies for any inconvenience that has been caused by our website errors.

If you have any further enquiries, feel free to submit another email via our website, or contact our Customer Care Centre on 1300 768 453, or from overseas on + (or the international exit code) 61 2 9342 5678.

Kind regards

Megan - Account Administration
Consumer Resolve
Optus Mobile Customer Care

On phone to Optus about this Account Linking stuff, i'm a new Optus customer. $49 cap. Apparently I cannot get my Cap usage until after my 1st bill. This is crazy stuff. I don't like flying blind.

I'm not worried about data (the iphone give you an idea of how you're going with cell data). But I've been on th phone a fair bit (after 8pm, calls from friends/family) and hammering SMS too. I've honestly no idea how I'm going. I guess I just don't make calls for the next 30 days or so.

After being a Three and Vodafone customer, not being able to get Cap Usage numbers is just crazy stuff.

Indeed. You can just check usage on your iPhone (Settings>General>Usage), and that might give you some idea. What I'm worried about is that Optus might have different usage than what my iPhone is recording.

the question is how long will it be before it is fixed? This is my first time I've actually been on a plan so I'm not used to it, hopefully they fix it soon because I don't want to be stung with a bill higher than what I have prepared to pay, hopefully that won't happen though.

So let me get this straight...

People who signed up on the Optus 'yes' plans (not caps) are able to create an account for live billing, they're just not able to check their usage yet, and aren't able to receive usage alerts? Is this correct?

'Cause what's happening with me is that I can't even link my billing account to the account I registered on the Optus site. It won't accept my billing account number because it has to be 14 characters long. Mine is only 8. What's the deal?

People on both caps and plans can't access usage, nor can they receive usage alerts. As for your problem, I reckon they've given you the wrong number. Ring them up and tell them that you need a different billing number.

I think we should just all sit back and wait until someone's usage gets up and running.

I believe 8 digit numbers are for the old billing system, ask them for a 14 digit one.