its good to hear that people are having some success checking their live usage on Optus!

i was a bit worried after reading this whirlpool thread! Optus usage alerts disabled! - Apple iPhone - Mobile Phones - Whirlpool Broadband Forums

Well, the usage alerts do appear to have been disabled for those on Yes plans and not cap plans. (But we can still use live billing)

i've started an account, i'm just waiting for it to become active.

so if i interpret you correctly, you are saying that if you are on a yes cap plan you get both live billing and usage alerts. while on a yes plan you just get live billing?

That's (what I believe to be) correct; on the page it says "If you are on a post-paid mobile Cap Plan"; and if I ignore this and try to set up anyway it says "The service you have selected is on a mobile plan or fixed line service that does not support Usage Alerts."

Yes, that's what it says for me as well. I also set mine up on Sunday. It's Wednesday morning, and it still says that usage is unavailable while the account is being set up. Seriously, Optus is quite shite. With Three I could check all my usage on my phone.

Still waiting here...

so how many people have actually been successful in getting live billing and usage alerts working on their iPhones?

i'm a little worried about this, because the contract we signed with Optus, the T&C's specifically stated that in regards to YES CAP PLANS -
"You are not able to view your monthly usage prior to receiving your bill. If you exceed the ‘included value’ of these services in any one billing period, standard rates of your plan will apply."

from HERE

i emailed optus about this, i'll let you know when (if?) i hear anything.

Still nothing for me either, I set up my account on Monday,rang them and was told that it would take 48hours then emailed them yesterday about rumours that online viewing of usage would not be available got a confirmation email that they have received my message to support which said they would get back to me within the next 5 days but have heard nothing back yet about whether or not it will be available!!

I set up my online acc on Saturday and it is still saying that it is still being created. This is very slow indeed.

Dear Lynn,

Thank you for your email submitted via the Contact Us link at our website, Optus - Welcome to Optus.com.au.

At this stage do not have usage alert for the Iphone data usage. We are currently working on making this available. At this stage we have no time fame for when this will be ready for uses. I would like to apologise for the inconvenience this may cause.

If you have any further enquiries, feel free to submit another email via our website, or contact our Customer Care Centre on 1300 300 937, or from overseas on + (or the international exit code) 61 2 9342 5678.

Kind regards

LISA- Account Administration
Consumer Resolve
Optus Mobile Customer Care


Just got the above email in response to the one I sent yesterday, so I guess there is our answer not good I

I guess everyone must be flooding the account link up process. But still it should not take this long to set up a lot of accounts given the anount of time that has passed so far.


Btw, I just started speed typing using my iPhone and I'm making a lot of mistakes but the dictionary seems to know what I mean to type every single time, it's awesome!

Actually thinking about it, they didn't answer the question that I asked....I asked about being able to view usage, the emails states that the usage alert is not available!! nothing about being able to view usage online.

Yeah its cool isn't it, I have been trying the double thumb typing technique, it pretty much works out what I am saying everytime

The double thumb technique is really quick. I reckon it's a lot quicker than typing on a phone with little plastic buttons. The correction is really good, and as we get more accurate we'll have to rely on the correction less.

But back to the topic. I will ring Optus and find out about the usage, then report back.