Grr.

Just got home after buying my Macbook (well, this is yesterday afternoon), from Infinite Systems in Brisbane, and I turn it on to see a disgusting red pixel in the middle of the screen (well, just to the left and up of the centre). I'm PO'd!

I'm going in this morning at 9am to get it replaced. If they kick up a stink, I'll demand a refund instead, because it hasn't met my satisfaction- this is something that A) they never warned me could be a possiblity, and B) never tested for me before the MAc left the shop, putting the onus on them if it's such a 'normal' problem (i.e. dead pixels/'anomalies').

Do you guys think I'll have any trouble getting a replacement? I'm gonna fight this one to the death if they want...

Hang on, if you're well aware that its a "normal problem" then clearly they shouldn't have to warn you that it could be a possibility - dead/stuck pixels are a well-known issue on LCD screens.

I understand that you're upset but I don't feel that they've done anything wrong as a reseller. Reserve your rage until they've actually done something to warrant your anger.

I agree...give them a chance to say their piece, they might just take it off your hands and replace it immediately, no need to flame them before the fact....

Good luck with it...

(Isn't there a number of pixels that can be dead before it's claimed as faulty or am I making that up?)

Walk in and crack it your likely to get no where. Walk in and ask them first and see how that goes.

I assume it's still the case so, bear in mind that there is an allowance of stuck pixels before the screen is deemed faulty (I think it was 5 last time I checked). Not sure if thats still so?

And remember, there are a few free ways you can try to repair stuck (always on) pixels.
While there's no guarantee it can be fixed 100%, you're better off that having a dead black pixel.

Fixes for stuck pixels reported to work for some users:
- Playing a video that rapidly flashes red-green-blue for a few hours
- Very gently massaging the affected area
- Doing both of the above at the same time.

Wikipedia as a decent explanation here:
http://en.wikipedia.org/wiki/Hot_pixel

But I'd first recommend asking Infinite Systems for a copy of their sales and refunds policy.
Apple's standard policy allows for a 14 day window to return an uncustomised product that you are not satisfied with (less shipping and open-package costs). It's possible Infinite Systems has a similar policy.

One deal pixel and you're going to crack it? Bloody hell, I'm sure they'll be forthcoming when you walk back into the store.

Seriously ... the chance of one or two dead pixels is nothing special, normal, if the Macbook is working fine I wouldn't bother.

JB

that's one of the reasons i never buy new computers/electronics! second hand all the way..... you know what you're getting, and at the fraction of the price!

hope it works out for you!

Might be just me but second hand is where Ive had (and where I hear about) most issues. Often arent under warranty or anything, plus you dont know where theyve been or how theyve been treated.

I'd say go in and act calm, calm people acheive more in these sort of situations than angry people do.

I know in my job, the chances of me helping someone are inversely proportional to how much they yell and get angry.

Here we go again! jeeezus. Its bloody faulty!!! Your entitled to a replacement.... what is it with Apple resellers and consumer law in Australia?

If this was Samsung or Dell.... we would have no problems at all. Of course be calm and polite, but you are entitled to a replacement.



Try graphic designing for 8hrs/ day with a red mark in the centre of the screen..... that's not good enough. Considering "other" notebook manufacturers have a "zero dead/ stuck piixel policy" ..... why is Apple once again so special? Its just criminal.

I too would be pissed if i'd paid a few grand to look at red pixels all day. And its fair to expect that you are angry/ nervous to ask for a replacement because each reseller is a law to itself when it comes to service in Australia!!!

Dead right! Rationality can get you a long way in life

Wouldnt it be best to be pleasant about it first though? Why go in ranting and raving like they have done wrong by you and only you and you are special and you deserve better etc before you even test the water?
They might be more than happy to fix the problem and exchange it but going in there making a fool of yourself before you even ask is a bit much imo...

ilostmypassword, here we go again, were you dropped on your head a sa baby or something? You have a real chip on your shoulder. At what point Linus_insidev2 even say he worked for a reseller? You are constantly making all these assumptions against people and resellers. Get over it and stop trying to feed anger and hate. Every post you make is against people and or resellers and are often incorrect assumptions.

You're an idiot.

Yes a dead pixel is a bummer. Yes I've had some before too. 3, on a powerbook, although only one was noticable, a red one, similar spot to yours. Mostly invisible except for on dark backgrounds and movies.

However LCD manufacturers and sellers have had open policies for a long time that state that dead pixels ARE a possibility, and pretty much a fact of life with LCD technology. They generally also require that you have 5 or more of them clustered near the middle of the screen in order to qualify for a replacement.

I believe Apple's policy is 7. However they break that down into "Dead" ones, ie Black, and "Stuck" pixels, like yours. I am not sure of the ratio.

Dead pixels were once one of the industries "Dirty Secrets" however they have been well publicised in recent times and most companies have set policies on dealing with them. Including apple. This is a case of "Buyer beware". You have not been dodgied, and in my opinion are not eligible for a refund.

Definitely be very nice about it to the shop (it's not their fault the pixel is dead).

Read this:
http://forums.mactalk.com.au/showthr...610#post238610

Dead pixel = faulty.

It doesn't really matter what their policy is... unless the product is sold with the express knowledge that it has a dead pixel, then it's likely to be deemed faulty by the ACCC if the customer decides to take it that far.

I will NEVER accept a product with a dead pixel. If I pay 4k (or whatever) for a new laptop then it'd better get to me in PERFECT condition.