[leon]

Anyone else finding that the Magic Mouse is completely useless with a Nehalem Mac Pro?

I find that it is extremely laggy, making it impossible to use. After reading some tips on the web, I have found that if it remove the battery cover, then the lag goes away.

I have tested a Mighty Mouse on the same system, and it has no issues with lag. It appears to be Magic Mouse related.

If I use the Magic Mouse with my Macbook, there isn't any lag at all.

So it appears to me that there is an issue between the Magic Mouse and the Nehalem Mac Pro's.

I would have assumed that because the Mac Pro can maintain a proper connection with a Mighty Mouse, then the BT inside the machine is working. As to the Magic Mouse, as it works perfectly well with my Macbook.
Is it simply a case of the additive affect of a poor BT signal from the all metal Mac Pro combined with poor reception/transmission from the Magic Mouse as well?

[leon]

Bumping this up? Spent 1 hour on the phone with Apple today trying to get this issue sorted. Their final analysis is that it must be my Magic Mouse that has a faulty receiver.
I tried the wife's Magic Mouse as well, and hers is just as bad as mine.

They told me to take my mouse into an Apple store and get it replaced. I'm not sure that that is going to do anything as my Magic Mouse appears to work well with other systems.

Is there anyone else out there in Mactalk world with a Nehalem Mac Pro and a Magic Mouse who is having NO problems?

[Mac Ram]

Yep, me. I use the magic mouse with my early 2009 MP - never noticed any lag at all.

[mallo]

Hey mate,

Must of missed this post first time around.

I've running a 2009 Nehalem Mac pro also, and get the same thing.

Its not all the time for me, just intermittent. I also some times have it loose connection, the message comes up on my screen "connection lose" then i have to click it a few times, and move it around and it eventually comes back, on the odd occasion i have to connect a usb mighty mouse, and go to the bluetooth menu, and choose to connect to the magic mouse, and then it works.

i asnt sure if this was some weird thing with the mouse going to sleep, but that wouldnt explain the laging.

[leon]

Originally Posted by Mac Ram

Yep, me. I use the magic mouse with my early 2009 MP - never noticed any lag at all.

So you have a Single or Dual CPU model?
How is the Mac Pro and mouse situated?
My Mac Pro is on my desk with the mouse sitting 40-50 cm away. Mac Pro to the left of the mouse.

Setup looks like this

[mallo]

Originally Posted by leon

So you have a Single or Dual CPU model?
How is the Mac Pro and mouse situated?
My Mac Pro is on my desk with the mouse sitting 40-50 cm away. Mac Pro to the left of the mouse.

I'm running dual CPU, my mouse is on my desk, with the mac pro under the desk, and slightly to the right about 50cm line of site away.

The desk is made from a laminated chipboard type material.

[Mac Ram]

Originally Posted by leon

So you have a Single or Dual CPU model?
How is the Mac Pro and mouse situated?
My Mac Pro is on my desk with the mouse sitting 40-50 cm away. Mac Pro to the left of the mouse.

Dual CPU, MP below desk (laminate plus glass top), mouse about 30cm away.

Sounds as though I'm a bit closer - may test later to see if the distance makes a difference.

[marc]

Leon: I have the same issue here and it's driving me insane. Here's what I've tried/what happened with me.

1/ I tried all kinds of things, like putting my Mac Pro on the desk, right next to the mouse. No help.

2/ Initially I thought the Magic Mouse was faulty, because it was laggy AND the batteries drained really quickly, so I took it back to Apple. Apple Doncaster were nice about the issue and replaced it. The new mouse was the same.

3/ I tried using the new Magic Mouse on a different Mac (MacBook Pro). It was fine. No issues at all. So maybe it's Mac Pro/Magic Mouse related.

4/ I complained via Twitter and someone sent me this link: Adding Bluetooth and Wireless to a Mac Pro - Mac Guides. It suggests that some Mac Pros were wired incorrectly. The images don't match my Mac Pro though (mine's Nehalem, like yours), and it doesn't look like the same fix will work.

5/ I called Apple and they suggested I did the usual things: Software update (no help), booting from the OS X install DVD and seeing if it's software related (it wasn't). I told them about the wiring issue. They didn't seem to care that someone online thought it was a common fault (kind of fair enough, but they should be a little more alert to these things). They suggested I take my Mac Pro to a local service center.

6/ I bought a USB Bluetooth adaptor from Officeworks. You know, the bright blue flashing LED kind. It's a bit crap, but using the Magic Mouse via it seems better. The problem is that I don't want a bright flashing blue LED on the front of my Mac Pro and I still have Apple warranty left.

7/ Apple suggested I book in to see an Apple service center, meaning I'll lose the Mac Pro for a while. Given that they still don't know what the issue is, I'm not sure I want to do that (it'd mean interrupting work a fair bit).

I'd love to hear what happens with your case. I'm going to keep following up at my end too.

My Applecare case number is: 151158915

Maybe if we let Apple know this is common fault by quoting other case numbers, they'll investigate further?

Originally Posted by leon

Setup looks like this

That's exactly what I tried too. And with the mouse closer. No change... still very laggy.

[leon]

Originally Posted by marc

Leon: I have the same issue here and it's driving me insane. Here's what I've tried/what happened with me.

1/ I tried all kinds of things, like putting my Mac Pro on the desk, right next to the mouse. No help.

2/ Initially I thought the Magic Mouse was faulty, because it was laggy AND the batteries drained really quickly, so I took it back to Apple. Apple Doncaster were nice about the issue and replaced it. The new mouse was the same.

3/ I tried using the new Magic Mouse on a different Mac (MacBook Pro). It was fine. No issues at all. So maybe it's Mac Pro/Magic Mouse related.

4/ I complained via Twitter and someone sent me this link: Adding Bluetooth and Wireless to a Mac Pro - Mac Guides. It suggests that some Mac Pros were wired incorrectly. The images don't match my Mac Pro though (mine's Nehalem, like yours), and it doesn't look like the same fix will work.

5/ I called Apple and they suggested I did the usual things: Software update (no help), booting from the OS X install DVD and seeing if it's software related (it wasn't). I told them about the wiring issue. They didn't seem to care that someone online thought it was a common fault (kind of fair enough, but they should be a little more alert to these things). They suggested I take my Mac Pro to a local service center.

6/ I bought a USB Bluetooth adaptor from Officeworks. You know, the bright blue flashing LED kind. It's a bit crap, but using the Magic Mouse via it seems better. The problem is that I don't want a bright flashing blue LED on the front of my Mac Pro and I still have Apple warranty left.

7/ Apple suggested I book in to see an Apple service center, meaning I'll lose the Mac Pro for a while. Given that they still don't know what the issue is, I'm not sure I want to do that (it'd mean interrupting work a fair bit).

I'd love to hear what happens with your case. I'm going to keep following up at my end too.

My Applecare case number is: 151158915

Maybe if we let Apple know this is common fault by quoting other case numbers, they'll investigate further?



That's exactly what I tried too. And with the mouse closer. No change... still very laggy.

Take the battery cover off the mouse. It will at least work without the adapter in the front.
With the Mac Pro's I thought you could invoke on site service rather than taking it into Apple.

[marc]

Originally Posted by leon

Take the battery cover off the mouse. It will at least work without the adapter in the front.

Thanks. Seems a little better.

I'd really like a wired Magic Mouse though. Bluetooth mice just aren't as good for design work.

Originally Posted by leon

With the Mac Pro's I thought you could invoke on site service rather than taking it into Apple.

Sorry, I should have mentioned, but I don't have AppleCare. It's under warranty, but I'd need to have AppleCare for an on site service (or so I've been told).

[marc]

I think I've given up.

Using Mighty Mouse for now. If Apple ever release a wired Magic Mouse, I'll be at the front of the queue.

[leon]

Went to Chadstone today. The genius was unable to even get a Magic Mouse to pair with the Mac Pro that they had there.
They gave me a new Magic Mouse, which is exhibiting the same problem with my Mac Pro as the old one was.

Ran through a bunch of tests again and found that when the side panel was removed, that the mouse worked perfectly.

The technician took my number and said that he would call me back in 10-15min after seeing what possible options there were.

That was 30 mins ago. At least he agreed with me that leaving the side panel off all the time isn't really a solution.

[leon]

Just received a call back. Apple have decided that it is indeed the Mac Pro that is faulty and that I will have to take it in to be looked at by a service provider.

It was also confirmed that on-site warranty is only for those with Applecare (which sucks a bit as the 1st year of warranty should be the same as Applecare).
As I don't have the time to take it into a service provider, nor do I want to purchase Applecare at this stage, it would appear that I am stuck with BT that doesn't work properly.

[marc]

Any update on this one for anyone?

I'm still using my Mighty Mouse.

[leon]

I have to take my Mac Pro into Apple for them to test the issue out on.
I asked for onsite, but they told me that I need Applecare for that.

So until I either purchase Applecare or take my machine into Chadstone/Doncaster, the issue has stalled.

I asked why Apple themselves can't test out the issue on one of the Nehalems that they have, but the guy that there isn't an issue and it is most likely specific to my machine.

God Apple shits me sometimes.

[marc]

Originally Posted by leon

I asked why Apple themselves can't test out the issue on one of the Nehalems that they have, but the guy that there isn't an issue and it is most likely specific to my machine.

Well, we know that's not true.

Steven Frank (Panic) had the same issue: Twitter / Steven Frank: @marcedwards On my Mac Pro ...

[leon]

I pointed out to the senior engineering guy all the threads on Macrumors, Apple Discussions, google search etc. but he still insisted that what I was experiencing was an isolated case.

I think I will pony up for Applecare later in the year and then invoke onsite support. Why do they think people are going to lug a 20kg machine into a shopping centre to get it looked at.

[DeanCorp]

Originally Posted by leon

I pointed out to the senior engineering guy all the threads on Macrumors, Apple Discussions, google search etc. but he still insisted that what I was experiencing was an isolated case.

I think I will pony up for Applecare later in the year and then invoke onsite support. Why do they think people are going to lug a 20kg machine into a shopping centre to get it looked at.

I got AppleCare on Fleabay for my Mac Pro for $79USD AppleCare replaced my Superdrive at my house and then I played him in Mario Kart, I was dry bowser he was diddy kong. I came first he came 4th! Then he had to go to a job in Glen Iris.

Anyway it isn't your machine or magic mouse. You are probably using it in a room or nearby an Airport Extreme, Express or Time Capsule. If you answer yes to any of the following then that is the problem.

[leon]

No AEBS, APX or TC nearby or even in my buildng. Those devices are banned where I work, as are any personal wirelss networks. If the side of the mac pro is removed, then everything is fine. Dean have you tested the magic mouse and nehalem mac pro combination at work? Do you use a magic mouse with your machine at home? Even if the problem was wifi interference then it is still a design flaw and apples fault. The magic mouse works fine on previous mac pro models, it's just he dud antenna system they put in the new models.

[marc]

Originally Posted by leon

Even if the problem was wifi interference then it is still a design flaw and apples fault.

+1

Now we just need to get them to figure out exactly what the issue is and fix our Macs...