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23isbackagain · #1 (**permalink**) 9th June 2009, 08:36 PM

hi i have a macbook air that has the grey lines issue - and overheating and choppy video its the 1.86 ssd 128gb model im now 7 months into my warranty and wondering if ill ever sort it out -

Has anyone in australia successfully got apple to replace their air for the lines problem?

many thanks in advance

dche5390 · #2 (**permalink**) 10th June 2009, 08:36 AM

Book an apppointment at the Genuis Bar. Show them whats happening and see what they say? Fingers crossed you don't get the arrogant yank.

23isbackagain · #3 (**permalink**) 10th June 2009, 09:13 AM

im in perth we dont have one here :-(

23isbackagain · #4 (**permalink**) 11th June 2009, 11:38 PM

still really need help with this please post air owners! i have dropped of for assessment at nextbyte but very frustrating when know one knows what your on about...even when a simple google search results in numerous pages of the topic...

Huy · #5 (**permalink**) 11th June 2009, 11:49 PM

Let NB diagnose your problem. They will fix it if it does what you say it does: lines, overheating, choppy video etc.

ZeMule · #6 (**permalink**) 11th June 2009, 11:50 PM

Quote:

Originally Posted by dche5390

Fingers crossed you don't get the arrogant yank.

I have heard a lot about this yank, i dont get why he hasnt had his ass fired? Every time I go to the genius bar I get an email asking me to fill out a survey about my visit.
Why dont the people who get stuck with that asshole point out in the survey that he is horrible?

jleetj · #7 (**permalink**) 12th June 2009, 03:15 PM

Quote:

Originally Posted by ZeMule

I have heard a lot about this yank, i dont get why he hasnt had his ass fired? Every time I go to the genius bar I get an email asking me to fill out a survey about my visit.
Why dont the people who get stuck with that asshole point out in the survey that he is horrible?

This "arrogant yank" person, does his name start with a "J" and end with "ames"? I spoke to such a person recently at the Genius Bar and he wouldn't fix a problem with my Apple notebook, so I took it to NextByte the following day and they took one look and said yes it's covered and fixed it for me...

23isbackagain · #8 (**permalink**) 13th June 2009, 08:52 PM

good and bad news - the new rev c model is having the same problem which means its a hot topic again and im not crazy - the bad news is that they havnt sorted the problem and wont acknowledge it.....:-(

lines on the Rev C - Mac Forums

23isbackagain · #9 (**permalink**) 18th June 2009, 08:50 PM

well i went to DJS today and they have the new AIR- complete with the lines issues reported above - looks like apple are just hoping 90% of people dont notice if they brought out a new model with the same issue - does anyone have an email address of anyone in apple australia i can point this out too

thanks

~~**EMKarelia**~~ · #10 (**permalink**) 25th June 2009, 07:51 AM

Sorry about your Mac Air. I heard that they had some problems with the model. I think it wint not as planned for mac.

23isbackagain · #11 (**permalink**) 25th June 2009, 11:34 PM

cheers^

spoke to apple and nexbyte today
they replaced the screen and they think its still got the faint lines
rang apple to speak to customer relations - they wont acknowledge the problem and want to replace the logic board? they also say they cant ackowledge speculation of forums for faults in their product.....

Reubania · #12 (**permalink**) 26th June 2009, 05:48 PM

Mate, hope it all turns out and you can claim it off your warranty.

I've had no problems with my rev A (yet) - touch wood!

~~**EMKarelia**~~ · #13 (**permalink**) 28th June 2009, 04:31 AM

Do you still have apple warranty on it?

23isbackagain · #14 (**permalink**) 29th June 2009, 02:25 PM

purchased december 08

Syrecx · #15 (**permalink**) 29th June 2009, 03:14 PM

what grey lines?? I am owning the Rev A and C and have them in front of me. I don't notice anything.

23isbackagain · #16 (**permalink**) 1st July 2009, 12:12 PM

apple decided today to replace the screen and the logic board again even though nextbyte told them this will not resolve the problem
does anyone at apple listen?

23isbackagain · #17 (**permalink**) 3rd July 2009, 08:38 PM

nextbyte rang today (i must say they have been FANTASTIC HELP) apple sent out the new logic board and screen - dead logic board. rang apple customer relations spoke to 5 different people in the end in singapore and finally agreed to a replacement. this is good news after 4 weeks but i just hope the replacements screen isnt too bad after what ive read on macrumors forums the rev c has issues so im just going to live with it if its a minor affected one.

the other question is if i paid $3999 for this in december and the new model is $2799 i assume apple arnt going to give me a credit? anyone have this situation before?

many thanks

leon · #18 (**permalink**) 3rd July 2009, 09:33 PM

Quote:

Originally Posted by 23isbackagain

the other question is if i paid $3999 for this in december and the new model is $2799 i assume apple arnt going to give me a credit? anyone have this situation before?

many thanks

Was just recently in this situation. Apple will not refund you the money as they are replacing your machine like for like with a new one. I say consider yourself lucky to be getting a Rev. C.
The whole replacement process was also subject to NDA which I found a little odd.