|
|
25-05-2005, 10:37 AM
|
|
Regular
Group: Regulars
|
I'm sorry but i am posting this in sheer frustration as i speak to apple 'customer service'.
Parts of my wonderful conversations:
having to even explain that being witout my computer for 2.5 months is unacceptable.
having to explain that a delay to fix my computer, because 4 different logic boards are faulty, means nothing to me - just fix my damn computer.
having to explain that next byte IS an authorised service centre (they are trying to pin the blame for the delay on me - for supposedly not taking the computer to an authorised centre). They have since given up this argument.
Being told (again) that my warranty expired in April, despite the authorised centre telling me 2 months ago when i checked my computer in, that my warranty was valid until september.
Having to explain that the repair should fall under warranty because i checked in my computer in march. Even if the warranty did expire in April (which i completely dispute) i still handed my computer in for repair before that bullshit deadline.
Talking to Apple customer service --- god give me strength!
|
|
|
|
|
|
|
|
25-05-2005, 10:42 AM
|
|
Regular
Group: Regulars
Location: Sunshine Coast
|
Hang in there man, I know first hand how bad it can be.
At least its not Dell support...
__________________
"Computers dont affect kids. I mean if Pacman affected us as kids, we'd all be running around in darkened rooms, munching magic pills and listening to repetitive electronic music." - Kristen Wilson of Nintendo Inc. - 1989
|
|
|
|
|
|
|
|
25-05-2005, 10:56 AM
|
|
Regular
Group: Forum Leaders
Location: Sydney
|
Yes its trying attempting to talk with Apple... just keep pushing the point..
__________________
MacBook 2.4Ghz C2D Superdrive w/ 4Gb ram, 160Gb HDD (White)
iMac 20" 2.16Ghz C2D w/ 3Gb ram, 256Mb video ram (White)
iPhone 3G 8Gb
1Tb Time Capsule
|
|
|
|
|
|
|
|
25-05-2005, 11:03 AM
|
|
Regular
Group: Regulars
|
DELL SUPPORT?????
I have had 2 Dell laptops over the years and Dell Support came to my office next day and fixed or replaced stuff...thats what I call service :-)
|
|
|
|
|
|
|
|
25-05-2005, 11:03 AM
|
|
Banned
Group: Banned Users
Location: Sydney/Melbourne
|
Another reason why I hate apple
|
|
|
|
|
|
|
|
25-05-2005, 11:38 AM
|
|
Saab power
Group: Regulars
Location: Canberra
|
Quote:
Originally posted by darknight84@May 25 2005, 12:03 PM
Another reason why I hate apple
|
thats interesting, considerring you are a member of our forum! :P Apple aren't perfect, but strong industrial design and a powerful OS are all reasons to like the company. 
__________________
black iPod nano (4GB), 1st Gen iPod 5GB x 2, Product Red Shuffle 1GB, Old TiBook G4 1Ghz, Sony Ericsson k800i (3.2 MP) and SE k850i (5 MP) and Black Saab 9-3 Aero MY02 ~200kW.
|
|
|
|
|
|
|
|
25-05-2005, 12:24 PM
|
|
Regular
Group: Regulars
|
And woeful support and customer service are reasons to dislike them.
I still haven't got my airport card connecting to my wireless router, and when I called them, their solution was to move the router next to my g5!!! Why have a wireless system in that case??
|
|
|
|
|
|
|
|
25-05-2005, 12:36 PM
|
|
Regular
Group: Regulars
Location: Perth
|
Quote:
Originally posted by Ozi@May 25 2005, 12:38 PM
thats interesting, considerring you are a member of our forum! :P Apple aren't perfect, but strong industrial design and a powerful OS are all reasons to like the company.
|
I disagree. The OS and the industrial design are reasons to like Macs. Good customer service and a strong supply chain might be good reasons to like Apple. I, personally, love Macs but generally dislike Apple. (And I am also a member of our forum - not that that has anything to do with it  ) |
|
|
|
|
|
|
|
25-05-2005, 01:44 PM
|
|
Regular
Group: Regulars
Location: melbourne
|
makes me nervous ordering my iMac..
if it doesn't work i'll go there in person and break some bones until i get my computer
__________________
macbook 2ghz, thinkpad t60, iPhone 8gb, ipodtouch 16gb, ipodnano 8gb (2nd gen), ipodnano 4gb (3rd gen)
|
|
|
|
|
|
|
|
25-05-2005, 01:45 PM
|
|
Regular
Group: Regulars
|
Quote:
Originally posted by suryo@May 25 2005, 01:06 PM
I disagree. The OS and the industrial design are reasons to like Macs. Good customer service and a strong supply chain might be good reasons to like Apple.
|
That's right |
|
|
|
|
|
|
|
25-05-2005, 02:08 PM
|
|
Widgeteer
Group: Forum Leaders
|
Quote:
Originally posted by internet@May 25 2005, 02:44 PM
makes me nervous ordering my iMac..
if it doesn't work i'll go there in person and break some bones until i get my computer
|
Good idea.
I think anyone having a rough time of it should feel free to do and say whatever gets them what they deserve.
We're actually not doing Apple any favours if we're nice to them in return for poor customer service. In fact, if you have a bad experience it would be in everyone's best interests to take the matter as high up as you can. Document everything and blast them. This will mean that they have to change their policies.
We pay a premium for the hardware, we deserve premium service.
It's no big deal, but I've been waiting 3 weeks for a PM G5. I put in a custom order through my authorised dealer for the BT/Airport option so I understand that it takes longer, but three weeks is a bit crazy. This is nothing like Bob's story, but most of us have something bad to say about Apple support.
Yes, OS X is probably the best OS in the world right now. Yes, Apple have the best industrial design. Yes, they write great software and have great hardware.
However... that's not enough. I have a sysadmin friend who buys heaps of Dell gear, and the stories I hear of service and support are completely amazing. I really, really, really hate to admit it, but Dell are totally awesome when it comes to support (that's not enough for me to buy one though!).
</rant>
|
|
|
|
|
|
|
|
25-05-2005, 02:20 PM
|
|
Regular
Group: Regulars
Location: BrisVegas
|
Quote:
Originally posted by marc@May 25 2005, 03:08 PM
but most of us have something bad to say about Apple support.
|
nope. Took my ibook in with fault logic board on a friday. Rang up on tuesday, and got told the replacement was faulty, got a phone call on thursday telling me my ibook was ready with a working replacement replacement logic board. < 1 week for a fairly major job. Go infinite
EDIT: this is probably irelevant though because I did not deal directly with apple at all.
|
|
|
|
|
|
|
|
25-05-2005, 02:30 PM
|
|
Regular
Group: Regulars
Location: Melbourne
|
Quote:
Originally posted by darknight84@May 25 2005, 12:03 PM
Another reason why I hate apple
|
Your tough to say that in this forum
__________________
Action-Rιaction
MacBook Pro Core 2 Duo 15" | iMac Core 2 Duo 20"
iPod 5G 30GB | iPod nano 4GB | Apple TV 40GB | iPhone 3G 8GB
|
|
|
|
|
|
|
|
25-05-2005, 03:03 PM
|
|
Forum Leader
Group: Regulars
Location: QLD, Aust.
|
Quote:
Originally posted by -neon-@May 25 2005, 11:42 AM
At least its not Dell support...
|
Yes, at least its not Dell support....if it was Dell support Bob would have a brand new computer and a letter apoligising for the inconvenience, and he would've gotten it 2.5 months ago. :P
__________________
Proud owner of a 2.2 Ghz C2D (Santa Rosa) MacBook and 4G 40GB iPod :)
Forum Leader: iPods, iTMS & accessories, Mac OS & Apple Software
Successful trades: wally4000 (x2), mivory, Byrd
|
|
|
|
|
|
|
|
25-05-2005, 03:03 PM
|
|
Regular
Group: Regulars
Location: Location: Location: Location: Location: Sydney
|
its like a ripple effect with pip being the stone that is being thrown into the water...
__________________
Rayd: Macbook 13" 2.0ghz Core 2 Duo - 250gb - 2gb + 500gb USB ext. conected to: Dell 2405FPW 24" LCD, Logitech S530 Keyboard + MX1000 Mouse + EyeTV DTT Stick + Xbox 360.
also own. iBook G4 1ghz aka LebBook, G5 iMac 2.0ghz, 2x eMac G4 1.25ghz PowerMac G4 Quicksilver Dual 800mhz (MacMAME Machine :D)
Last but not least: iPod Classic 80gb |
|
|
|
|
|
