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01-05-2007, 07:21 PM
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Regular
Group: Regulars
Location: Melbourne
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Apple offers battery replacement program
Just found this on Macnn.
apple news/media reports
04/30/2007, 6:20pm, EDT
Monday, April 30th
Apple offers battery replacement program
Apple is presenting MacBook and MacBook Pro owners who experience performance problems related to batteries after installing the company's battery update with three options. Notebook owners can make an appointment at the Genius Bar of a local Apple nearest Apple Store where a technician will arrange the battery's replacement, or can receive a replacement battery through an Apple Authorized Service Provider (AASP). Alternatively, MacBook and MacBook Pro owners can get in touch with the Apple Support Contact Center (1-800-275-2273) to discuss the issue as well as potential solutions.
Before asking for a new battery, customers are asked to check that their computer qualifies. Only MacBook and MacBook Pro laptops purchased new between February 2006 and April 2007 are said to be affected. Notebook owners experiencing one or more of the four following symptoms are urged to choose one of the above options:
Battery is not recognized causing an "X" to appear in the battery icon in the Finder menu bar.
Battery will not charge when computer is plugged into AC power.
Battery exhibits low charge capacity/runtime when using a fully charged battery with a battery cycle count (as shown in System Profiler) of less than 300.
Battery pack is visibly deformed.
Apple notes however that customers are responsible for transportation costs, and some delivery costs if the new battery is shipped vis airmail -- the original must be sent to Apple for recycling. By accepting a replacement battery installation, battery repair coverage for Core Duo-based MacBooks and MacBook Pros is extended up to two years past the date of purchase.
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01-05-2007, 07:39 PM
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Regular
Group: Regulars
Location: Hobart
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__________________
Macbook Pro 2.5Ghz Core Duo 2, 250Gb HD, 4Gb Ram.
Orange iPod Shuffle, 1st Gen 2Gb Nano, 16Gb iPod Touch
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01-05-2007, 07:41 PM
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Regular
Group: Regulars
Location: Melbourne
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Hopefully now everyone with battery issues will be sorted.
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01-05-2007, 07:55 PM
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Regular
Group: Forum Leaders
Location: Sydney
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My wifes system seems fine regarding battery wise...
__________________
MacBook 2.4Ghz C2D Superdrive w/ 4Gb ram, 160Gb HDD (White)
iMac 20" 2.16Ghz C2D w/ 3Gb ram, 256Mb video ram (White)
iPhone 3G 8Gb
1Tb Time Capsule
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01-05-2007, 08:41 PM
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Regular
Group: Regulars
Location: NSW
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Already got my replacement battery for the Macbook - lots of battery life now!
Too bad though, i ship it out this week as i have a macbook pro now.
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01-05-2007, 08:54 PM
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Regular
Group: Regulars
Location: Warragul, Victoria
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Got my replacement MBP battery within 24 hours via NextByte.
Nice one 
__________________
In deep, deep love with my Core Duo 2.16 Macbook Pro 17" 2 gig Ram 100gig 7200rpm HD - Cinema 30" HD Display - Power Book G4 12" 1.33ghz Super Drive - ipod shuffle & Ipod Mini.
Chumba Concept Salon
Underwater Hockey
Pro Hairstylist |
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01-05-2007, 09:37 PM
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Member
Group: Regulars
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my battery is still good so won't be changing it.
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01-05-2007, 09:47 PM
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Regular
Group: Regulars
Location: QLD
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Thanks for the heads up. Shall be applying for one tomorrow |
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01-05-2007, 10:32 PM
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Banned for MacTalk'ing at school
Group: Regulars
Location: Melbourne
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Must install update - My battery is umm screwed  |
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01-05-2007, 10:50 PM
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NSLog(@"%@", [self customTitle]);
Group: Regulars
Location: Melbourne
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I wonder if they'll give me a replacement due to my battery instantly turning off my macbook when it gets to around 15 minutes left?
__________________
"A company must go out and find what the customer wants ... The need is not for, say, half a million Ό-inch drill bits. The needs is that there are ten million Ό-inch holes that need to be drilled." - Robert Noyce
"Algorithms that forget their history are doomed to repeat it" - Artificial Intelligence, A Modern Approach (Russel & Norvig)
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01-05-2007, 10:51 PM
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NSLog(@"%@", [self customTitle]);
Group: Regulars
Location: Melbourne
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Quote:
Originally Posted by new2mac
Got my replacement MBP battery within 24 hours via NextByte.
Nice one |
Which NextByte store?
__________________
"A company must go out and find what the customer wants ... The need is not for, say, half a million Ό-inch drill bits. The needs is that there are ten million Ό-inch holes that need to be drilled." - Robert Noyce
"Algorithms that forget their history are doomed to repeat it" - Artificial Intelligence, A Modern Approach (Russel & Norvig)
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01-05-2007, 10:56 PM
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Member
Group: Regulars
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Quote:
Originally Posted by forgie
I wonder if they'll give me a replacement due to my battery instantly turning off my macbook when it gets to around 15 minutes left?
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You are not alone on this. My Dad's MacBook ungracefully shutdown when the battery was at 11%, no warnings.
I have experienced my first unexpected shutdowns on a full battery.
Both of our MacBooks have neither the EFI or SMC firmwares updates as we never experienced any random shutdowns or problems on startup/wakeup.
Both of us recently applied the Battery Update 1.2. |
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01-05-2007, 11:05 PM
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Regular
Group: Regulars
Location: NSW
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Quote:
Originally Posted by thanners
You are not alone on this. My Dad's MacBook ungracefully shutdown when the battery was at 11%, no warnings.
I have experienced my first unexpected shutdowns on a full battery.
Both of our MacBooks have neither the EFI or SMC firmwares updates as we never experienced any random shutdowns or problems on startup/wakeup.
Both of us recently applied the Battery Update 1.2.
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Yep, mine was doing it at 10% too, they have replaced it now. |
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01-05-2007, 11:06 PM
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Regular
Group: Regulars
Location: NSW
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Quote:
Originally Posted by forgie
I wonder if they'll give me a replacement due to my battery instantly turning off my macbook when it gets to around 15 minutes left?
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They definately will - battery warranties have been extended by a year for all Pre-April 07 batteries. |
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01-05-2007, 11:08 PM
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Regular
Group: Regulars
Location: Newcastle
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Quote:
Originally Posted by W9cae
Battery exhibits low charge capacity/runtime when using a fully charged battery with a battery cycle count (as shown in System Profiler) of less than 300.
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Anybody know what is deemed as "low charge capacity/runtime"?
When using my MacBook Pro, I have Wi-Fi and Bluetooth off, screen brightness at around 1/4, all unused apps have been quit etc, and my battery is showing around 2 hours left after running on battery for 10 minutes (give or take a couple of minutes).
Would the above "low charge capacity/runtime" option apply here? I can't remember what the quoted time was when I got it, but it has never lasted very long on battery power. (Yes I have "calibrated" battery numerous times) |
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