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24-04-2008, 10:21 PM
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Beware the Robot Mafia
Group: Administrators
Location: St. Albans, Melbourne
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iTunes Music Store Re-Download?
I just went through my purchase history on the iTMS and realised abotu 50% of the stuff I've paid for, I no longer have 
Has anyone been successful in Apple allowing you to re-download tracks? I don't see why I can't re-download stuff I've already paid for - the DRM would stop me putting it on more than 5 computers anyways. |
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24-04-2008, 10:28 PM
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Regular
Group: Regulars
Location: back and forth between Sydney, Australia & Hiratsuka, Japan
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When you say "no longer have" does that mean you erased them?
If the case is that you once did download them successfully and were able to play them, Apple generally won't allow you to re-download them. After all, they worked and it is you who erased them. That's why you are recommended to create a back-up of your downloaded songs when you make a purchase.
If you can show that the said songs didn't download or play correctly - then Apple, in my experience will re-credit you or allow you to re-download the songs.
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24-04-2008, 10:29 PM
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Beware the Robot Mafia
Group: Administrators
Location: St. Albans, Melbourne
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I just didn't back them up properly
It's about $500 worth of music - gone. |
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24-04-2008, 10:33 PM
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Regular
Group: Regulars
Location: back and forth between Sydney, Australia & Hiratsuka, Japan
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Oops! |
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24-04-2008, 10:41 PM
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Regular
Group: Regulars
Location: Melbourne
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I had a similar issue which was a bit smaller than yours. I contacted them with a link but can no longer find it
__________________
It's one thing to nod, it's another to know.
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24-04-2008, 10:48 PM
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Regular
Group: Regulars
Location: Melbourne
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I am pretty sure i have heard of cases like this, where the consumer (you) calls apple on 131MAC or contacts them through email, and Apple enable you to re-download ONE OFF. This means that if this happens to you again, you will not be able to retrieve the tracks, because Apple would have assumed you learnt your lesson.
Good luck mate.
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24-04-2008, 10:49 PM
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Regular
Group: Regulars
Location: back and forth between Sydney, Australia & Hiratsuka, Japan
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I've had trouble with interrupted downloads that didn't complete - I was charged for a song or two that I didn't receive. I contacted support and I was reimbursed and I then re-downloaded the tunes.
You can try here - iTunes Store: Finding missing music and video downloads
or here - Apple - Support - iTunes Store - Download FAQ
But, as I said, if you had already successfully downloaded and played the tunes, and then deleted them, then...................... |
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24-04-2008, 10:52 PM
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Regular
Group: Regulars
Location: Melbourne
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Quote:
Originally Posted by Jun
But, as I said, if you had already successfully downloaded and played the tunes, and then deleted them, then...................... |
Are you sure about that? I'm pretty sure that Apple allow you to re-download once if you have lost the tracks... (for all they know you do not have a backup and your HD failed). |
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24-04-2008, 10:53 PM
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Regular
Group: Regulars
Location: Perth, Western Australia
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__________________
i3network.net | Email/AIM: adamd(at)i3network.net | msn: i3network(at)hotmail.com | Follow me on TUMBLR
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24-04-2008, 10:54 PM
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Regular
Group: Regulars
Location: Lancaster, UK
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I emailed them when our old PC crashed and I only had about half my iTunes collection backed up. Got no reply at all, apart from that automatic reply.
The only way I regained a lot of them was when iTunes Plus was launched, and the option to upgrade was given. As it was calculated by what was in your purchase history, not what you had on your HDD, I got to re-download a heap of stuff that I'd lost.
__________________
iMac G5 (iSight) 20" | iMac C2D 20" | BlackBook C2D 2.2Ghz | iPod 4G 20GB | iPod touch 16GB | iPod touch (2G) 32GB |
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24-04-2008, 10:55 PM
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Regular
Group: Regulars
Location: Melbourne
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Alas,
Quote:
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When you buy a song or album from the iTunes Store, you are entitled to download it only once.
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hmm.. try emailing them anyway, maybe they can help...
Have you tried doing a few spotlight searches?
iTunes Store: Purchased content can be downloaded only once |
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24-04-2008, 10:58 PM
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Regular
Group: Regulars
Location: back and forth between Sydney, Australia & Hiratsuka, Japan
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Quote:
Originally Posted by dinoo
Are you sure about that? I'm pretty sure that Apple allow you to re-download once if you have lost the tracks... (for all they know you do not have a backup and your HD failed).
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Well, that's what I was told by Apple just before Xmas - things could have changed since then? So then in that case Decryption you should fill in the support form and cross your fingers! All the best!
Edit: - on the Apple site; iTunes support it says - "If you don't have a backup, contact us using the form below and be sure to include the name of the account from which you've lost purchased media." Here - Apple - Support - iTunes Store - Contact
So looks like there may be a way to get it all back yet!
Decryption, do you not have those tunes on your iPod? If so, you could just put 'em back from there?!
Last edited by Jun; 24-04-2008 at 11:04 PM.
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25-04-2008, 06:33 AM
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Regular
Group: Regulars
Location: http://tinyurl.com/2e3t5c
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You would think they could introduce a smaller download fee for downloading what you have paid for already. However I suspect this download fee would only be small enough for TV shows, Albums, non rented movies.
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Find out all about the latest and best tech and User Group events in Melbourne.
Visit: www.techevents.com.au |
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25-04-2008, 09:32 AM
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Member
Group: Regulars
Location: Adelaide
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I lost a lot of my music when the drive in my iBook died. I sent an email or filled out a form online (cant recall exactly now) and got an email back saying I could download everything in my purchase history just the once.
Opened iTunes and all my purchases started downloading automatically.
Definitely worth contacting them.
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iBook, MacBook, 16GB iPhone, 80GB iPod Video
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25-04-2008, 09:40 AM
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jazzmediaonline.com
Group: Regulars
Location: Gold Coast
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Use the form on the support page to contact them. I've seen in blogs people who have managed to get their music back, but it's at Apple's digression. Suppose it comes down to how you word it... "Failed backups" or machine failure (that external harddrive that failed recently  ) is better than "I lost my music. Can I has back?" - I'm sure you know that already 
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Macbook Pro 15" Core Duo 2 Pentyn 2.5Ghz, 2GB memory, 250GB HDD, Mac OSX Leopard 10.5
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http://www.youtube.com/user/TheJazzdogg |
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