Hi

I usually order my credit for the US iTunes account from www.hogeweg80.com/store/clients (which l heard about from here).

Yesterday l checked my US account and it was disabled. Upon emailing support they have said it has been 'disabled due to an unauthorized purchase on someone else's credit card for the Gift Certificate'.

So just a heads up to possibly be careful, because l think l've lost US $70 which is a real bugger. My account is still suspended too

You can report problems with the gift certificates from Hogeweg80 by email on this address: admin@hogeweg80.com or via Skype to hogeweg80. I'd be interested to hear if they help you fix this problem.

Unfortunately, even if they give you some sort of refund or replacement credit, you'll probably have to open a new iTunes account. I don't know what that will do to the purchases you have already made.

The other option is to set up a US PayPal account to make payments. I've done this on my account, but haven't used PalPal for payment yet as I still have gift card credits.

Thank for the advice, l've just emailed them on the email address you provided.

Hopefully all isn't lost. Will let you know what happens

Just an update, good news thankfully, hogeweg80 have reissued me with a new voucher that works. They said there was an issue with a batch of vouchers a while back.

Apple have restored my account as well. Now the only issue is l've gone and run out of disk space because l've downloaded too many shows, doh!

Glad to hear it worked out.

And I know what you mean about running out of disk space. I've had to move my iTunes library to an external 500GB drive

Hi,

I just found this post while googeling...
I wanted to reply on the "strikes" case.

1) Before complaining and "guessing" what could have happened, why not contact me?
2) On the website you can find my email address, my Skype username, my company- address and lots of info directing you straight to me.
3) Replying on the paypal payment email, dito
4) Replying on the link-email, dito
5) Replying on the code-email, dito

We have received indeed a batch of fraudulent payments (un-authorized payments from paypal, reversed payments by banks trough paypal and so on). To halt the scammers playing that game i ordered my supplier to cancel the concerning codes to make them un-sellable for the scammers.

How those codes managed to get back the "availlable" status in my database is still something i try to find out. It can be a lot of things, from bugs in our scripts (and where) untill a wrong input.

The "mixup" from the codes happened exactly TWO times in that same timeframe, it did not repeat anymore after.

Both buyers received a replacement code, my supplier contacted Apple to clear the concerned accounts.

For your info, i can always be contacted
By Email: Admin@Hogeweg80.Com - Hogeweg@Telenet.be
On Skype: Hogeweg80
On my website: Https://www.hogeweg80.com/store/clients

BTW. We delivered and deliver codes to about 530 happy and returning Australian clients.
Worldwide (in 62 countries) to more than 9000 unique buyers
I think that "that" says enough about the service we offer...

Have fun!!

hogeweg80 I hear you, I hear you over on Whirlpool, I hear you over here, try not to spam these groups too much. (Just a little is okay.)

BTW Not going to mention the specials here?

Nope, i just try to provide an answer on someone's "concerns".
Before people write something down they should better think twice and contact the seller "before" outing "concerns" openly in a forum...

hogeweg80: Thanks for taking the time to sort out these issues for people.

That's Internet for you, even MacTalk is Whingepool

Hi Hogeweg80

I just wanted to address your first point about why l didn't contact you first before "guessing" or complaining on this site.

I thought that seeing users from MacTalk have used your site before that they may have been experiencing some sort of a similar issue, and frankly l was worried that l had lost $70 and had a suspended iTunes account, which l think is only a natural reaction. I also think that given the response l received from Apple for the reason the voucher was cancelled, that was cause to raise some suspicion.

In anycase, l appreciate that you rectified the situation so quickly, and will continue to keep buying the iTunes cards from you.

Cheers

Yes, that is the problem, people always first "thought" where the thinking is not logical.
If i have a problem about a product from seller x, the first thing what comes in my mind (my natural reaction) is contacting the seller. But not everyone is "as direct" as i am...

One reason more to contact the seller ASAP, not what i call "crying" in a forum. Nobody in the forum can-could resolve your problem, only I could and did.
If i could not nor didn't resolved your problem THEN you had reasons to post what you posted. THEN you had reasons to be suspicious among other things...

The one at Apple you wrote to is "someone" behind a desk (maybe in china, india or any other low-paycheck-country) who try to work as less as he can to get an as high as possible paycheck. If you dont know that then you're naive...
The "support-man" at Apple dont know nothing about doing business (if he should, he should not work as a worker behind a desk but run his own business), nor does he knows the real background from that voucher. He only "see" on his screen that the voucher is cancelled but he dont know who, why nor when. He just wrote "something" (what he thought) back to you because he has to, that is his job!

Well, afterall, that is my job at hogeweg80.com: making sure that everything runs as smootly as possible and if-when there is a problem (can be the most stupid one) to make sure to be there when the problem occurs and make sure that the problem is resolved ASAP. Reselling iTunes Gift Certificates is my core business since January 2007. I dont want to see my hard work (about 20 hours per day / 365 days on 365 - yes, even during my vacation) being "for nothing" because "someone" "tought", "was worried" or "got a wrong response from "a support-man" at Apple".

Dont think that i am mad or fire on you. Just try to put yourself in my place and try to find out how you would react on a "bad posting" for your own business while you were not the initial cause of the problem, did all what was in your power to resolve and resolved the problem within the smallest delay.