I read an article recently saying with the technology we have in the developed countries, we should be able to be more productive than under-developed countries where workers are happy with $0.10 / hr or whatever they get. We just have to use our brains and develop ways to be more productive using our better technology, than throw more man power at it.
You'd think that an Australian based call centre would process more calls and have a much higher call resolution level, than an Indian based one. Thus resulting in happier customers. This is the reason (or at least one of them) that I am canceling my American Express Card.
Put half the number of operators than the Indian call centre, and pay the Australian Centre double as they'd be able to process the same number of calls. But I suppose that only means they get $0.20 / hr then :P
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