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28-04-2005, 08:43 PM
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Regular
Group: Regulars
Location: Sydney
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Gosh I am furious!
The Commonwealth bank just updated their netbanking service so THAT IT NO LONGER SUPPORTS SAFARI. They say you need to use Netscape if you are on a Mac. I tried with Safari anyway and it just does not recognize your password when you enter it.
So I downloaded netscape, opened it up, went to the same page put in my username and password and got this:
Quote:
As a result of too many incorrect attempts to access this facility, your access to this service has been frozen. Please telephone the Help Desk to have your password reset.
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Garsh! This is the worst service ever. Anyone with netbank please send an email to support demanding Safari support.
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28-04-2005, 08:52 PM
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Regular
Group: Regulars
Location: Melbourne
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Going from those messages, my guess would be that you mistyped your password. I can't think of any reason that Safari would mangle a password that works with Mozilla.
__________________
Yup, I own me some Macs
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28-04-2005, 08:53 PM
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Regular
Group: Regulars
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That is very poor service by the CBA.
I know it may seem drastic, but consider changing banks. Westpac Internet Banking works flawlessly in Safari, Firefox etc.
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28-04-2005, 08:58 PM
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Member
Group: Regulars
Location: WA
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I not quite sure if you meen no help desk help or what, but right now i am loged in to Netbank with Safari, and it's working fine.
Edit: I just found the document you might be refering to, it say the the browser that I am running is not 100% compliant. But they support Netscape and sighting the fact that Netscape, Firefox and Safari use the same W3C standards, it should work the same.
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28-04-2005, 08:59 PM
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Member
Group: Regulars
Location: Sydney
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Just tried netbank with Safari. Worked for me. Just ignore the notice on the homepage.
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28-04-2005, 09:09 PM
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Member
Group: Regulars
Location: Perth
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Just been in Netbank using safari and 10.3.9 without a problem. Try it and it should work
Peter
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28-04-2005, 09:10 PM
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Regular
Group: Regulars
Location: Sydney
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I am sure I typed my password fine. I am going to change banks tomorrow anyway, the CBA is like the Microsoft of the banking world.
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28-04-2005, 09:19 PM
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Regular
Group: Regulars
Location: Melbourne Australia
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Go to the National Australia Bank (NAB).
I have been with them since I was a wee little man, and their customer service is above par to any other bank that I know of. Extremely helpful, and believe they offer a professionalism that not many other banks offer.
Hope that helps with you making your mind up.
Adam.
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28-04-2005, 09:28 PM
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Regular
Group: Regulars
Location: Sydney
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Yeah thats great, thanks Adam. I was thinking of either them or St George.
Ok I am a bit calmer now too, sorry about that explosion. It came from a place of frustration. I wanted to transfer some funds into my keycard account so I could buy tiger tomorrow. Hopefully I will be able to re-enable it in the morning so I can.
Thanks for your comments guys, its interesting to know that you are not experiencing any problems. Maybe it is something on my end - it was just working so well before this little CBA Update.
Cheers,
-Zac
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28-04-2005, 09:34 PM
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I'll need it by Wednesday...
Group: Regulars
Location: Brisbane
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I've been involved in the pilot of their new service and haven't had a problem at all. I'll try now
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28-04-2005, 09:37 PM
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Regular
Group: Regulars
Location: Melbourne Australia
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By the way if you visit http://www.national.com.au/Internet_...,,3732,00.html
it has the technical specifications for National Internet Banking, and it clearly states that the NAB supports Apple.
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28-04-2005, 09:47 PM
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Regular
Group: Regulars
Location: Canberra
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I got locked out of the stupid netbank thing three years ago. It's simply too hard to get my password changed - they can't do it in an actual branch FFS. How stupid is that?! The only place they can really identify me properly and all I can do there is be told that I need to call some stupid number that puts me on hold for 20 minutes.
I'm going to finally move banks (got a reason to now - IAG is refusing to send me dividend cheques anymore, must be deposited into the bank. For my convenience they claim... :angry  and I think NAB is the way for me to go.
I'd honestly be happy enough if they sent me cash and I kept in my cupboard after the crap I've had from banks.
Well there's my rant for today.
__________________
PM G5 Dual 2.0, iMac DVSE 500, PM 5500/250, Performa 500, Classic, Mac Plus
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28-04-2005, 09:56 PM
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MacTalk Podcaster
Group: Regulars
Location: Melbourne
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I got not beef with CBA. They are great.
A heap better than the bank I used to be with. NBA suck arse.
OH and netbank works fine for me too. Don't know what you did, but it seems your the only one having troubles.
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28-04-2005, 10:41 PM
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Beware the Robot Mafia
Group: Administrators
Location: St. Albans, Melbourne
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Jesus H. Christ, what are you doing to make it not work!? CBA works fine in Safari.
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28-04-2005, 10:44 PM
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Regular
Group: Regulars
Location: Melbourne
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I'm with the NAB, and their netbanking site will claim that Safari isn't supported either (with a nice checkbox to say 'Sod off, I'm using it anyhow').
I hate to say it, but I do tech support for a living, and if I had a dollar for every customer that swore up and down that they'd typed the right password when it was clearly incorrect I'd be typing this from a dual-G5 instead of a PowerBook. In between snorting cocaine from the stomach of a supermodel, naturally. :P
__________________
Yup, I own me some Macs
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