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 Huge problem with iLife 08 "Magic Garage Band" Everyone Please Read 
 
 
  #16 (permalink)  
Old 22-08-2007, 10:42 AM
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Quote:
Originally Posted by mattcooper87 View Post
My contact at Apple keeps saying that the hardware is fine because i can run DVD's and the apple hardware test passed fine?"????
Ignore that advice- it's faulty hardware- you can reproduce a fault without fail and its within the 10 days - I'd go swap it ASAP.

Last edited by ilostmypassword; 22-08-2007 at 10:45 AM. Reason: more info
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  #17 (permalink)  
Old 22-08-2007, 10:45 AM
Hello. I'm a Mac.

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Quote:
Originally Posted by macaholic View Post
Forget about the phone calls, go to the nearest Apple reseller and show them the problem.
They will DOA when they see the fault.
Hmmm Ill give them a call see what they say
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  #18 (permalink)  
Old 22-08-2007, 10:53 AM
Hello. I'm a Mac.

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Just contacted the reseller they told me I have to deal directly with APPLE.... :-(
This is crazy LOL i love my imac it works great except for the graphics of garage band....!!!
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  #19 (permalink)  
Old 22-08-2007, 11:26 AM
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Have seen similar problems in the past - after a re-install it's very unlikely to be a unique-to-you software problem, so then if it looks like a hardware fault, walks like a hardware fault, and quacks like a hardware fault...

It may not happen all the time as the fault may only affect a small part or function of the video RAM and you can't easily test the entire video memory space (let alone all the functions of the GPU itself). Playing videos proves nothing as that will will only test a small part of the video system (ditto games or any single type of app).

Oh, and the Apple Hardware test is very basic: I had a bad DIMM that passed the Apple HW Test just fine, but failed when properly tested using memtest. Don't trust any hardware test that runs for less than "overnight"!


On: "You need to deal direct with Apple". Just mention the magic words "office of fair trading" (or equivalent outside of NSW) and they should change their tune. It's the retailer's legal responsibility to fulfil any and all statutory obligations, including "fit for purpose". Having said that, you'll have less grief calling Apple direct :-)

Rgds,
Ben
Last edited by af3556; 22-08-2007 at 11:31 AM.
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  #20 (permalink)  
Old 22-08-2007, 11:30 AM
Hello. I'm a Mac.

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I just wanna thank everyone for there help and input.. I called apple and got a aussie guy that was great and straight away looked at the photos and said yup DOA .. Will send you a replacement as soon as the freight company picks up this mac.. So im gonna be Mac less for a few days :-( But ill still be on the forum with my windows pc.. OH THE PAIN! THE PAINNNNN

Thanks Guys
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  #21 (permalink)  
Old 22-08-2007, 11:44 AM
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Originally Posted by mattcooper87 View Post
I just wanna thank everyone for there help and input.. I called apple and got a aussie guy that was great and straight away looked at the photos and said yup DOA .. Will send you a replacement as soon as the freight company picks up this mac.. So im gonna be Mac less for a few days :-( But ill still be on the forum with my windows pc.. OH THE PAIN! THE PAINNNNN

Thanks Guys
Cool
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  #22 (permalink)  
Old 22-08-2007, 12:14 PM
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I may have missed something but did you talk to an australian Apple help desk first or the foreign one first? Good result in the end but how did you end up talking to Apple Europe and the US?
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  #23 (permalink)  
Old 22-08-2007, 01:45 PM
Hello. I'm a Mac.

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Location: Bargara
Quote:
Originally Posted by bennettnz View Post
I may have missed something but did you talk to an australian Apple help desk first or the foreign one first? Good result in the end but how did you end up talking to Apple Europe and the US?
Australian first.. then i was passed on and on LOL.. But now everything is sorted with australian ppls so its all good.. just waiting for the freight truck to pick the mac up asap so apple can send my new one
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  #24 (permalink)  
Old 22-08-2007, 02:52 PM
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forgive my ignorance, but what exactly does DOA mean? Damaged on acceptance??
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  #25 (permalink)  
Old 22-08-2007, 02:55 PM
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Dead on Arrival.
Like Dennis Quaid
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  #26 (permalink)  
Old 22-08-2007, 02:55 PM
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Dead On Arrival

edit: grrr beaten
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