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 First iMac, and OS X is Corrupt! >_< Help? 
 
 
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Old 02-04-2007, 01:11 PM
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Unhappy First iMac, and OS X is Corrupt! >_< Help?

Hiya,
Sorry for being an absolute Mac n00b here...
I got my very first mac off ebay about a week ago and I used it for like 3 days then the OS on it (10.3.9) just stopped loading after I updated a firmware update for the SuperDrive (cause it seemed like it was stuffing up)

Now the Mac won't even start up the OS... it's just stuck on the apple and the loading sign... but doesn't even get to the progress bar...


The main problem is the OS Repair and Install disc the guy from ebay gave me is a version 10.2.3 Tiger OS X...
When I put that CD into the iMac, the computer starts to load it then freezes up with the text forcing me to restart the computer (wtf?) So I can't even boot the CD

Heres so more stuff that I tried... if I go into Single User mode I get this error and can't even type anything
"Load of /sbin/mach_init, errno 2 , trying /etc/mach_init
Load of /etc/mach_init failed, errno 2"

I also can't load up in safe mode...

And now the "new" Mac is just sitting collecting dust....

Can anyone please help me?!
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Old 02-04-2007, 01:32 PM
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which imac is it?

are you sure its 10.2.3 tiger osx?
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Old 02-04-2007, 01:37 PM
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Hi.

What brand of Superdrive, and where did you get the Firmware Update?

Was it a Mac update as PC updates will do damage?

There are links to firmware updating a superdrive if PC update only are available, however it is necessary to remove the drive from your Mac, install in a PC, update firmware, remove from PC and so on.
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Old 02-04-2007, 01:37 PM
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This may help... http://macenstein.com/default/archives/569#

I do not know if you used C or D when starting the test CD...

Have you reset PRAM? Type "reset PRAM" into any google search and you will get instructions (if you haven't already tried it).
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Old 02-04-2007, 01:50 PM
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A 'new' iMac with 10.2.3 discs? I don't think so.

I'll assume that's a typo and it's actually 10.4.3.

Consider this a bump post as there's much better tech support around here than myself, but it sounds a very good chance that it's a RAM issue that is documented around the place. That issue is related to the combination of Apple and non-Apple Ram causing problems after some firmware updates. By memory, it required the Apple ram to be in the first slot and the non apple ram to be in the second.

Also, the install CD/DVD could be dirty or scratched or stuffed in some way but has managed to start installing before sh**ting itself. In this case you would be needing to unshit the disc (maybe just by cleaning if you're lucky) or get a good one of your ebay friend or purchase one.

i would bet a dollar that it's related to the first problem though.


By the way, it's not OSX that's corrupt. Those bad old corrupt OS days are behind you now.
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Old 02-04-2007, 02:47 PM
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Sorry for saying "new" I just called it new because it's my newest addition as such.
It's an ex-leased 17" Flat Panel iMac G4 with 1gHz, 1 gig ram 80 gig drive etc...

I've tried just about everything I can think of, and I've googled for days with no result for finding any resolution..
\I've tried resetting the PRAM too...

I tried holding down C when powering up... and holding down D... but both times it just completly ignores my request and goes to the load up screen where it stays eternally >_<!!

The CD is in the drive, but the computer doesnt even recognise it...
It's not a stand alone version of OS X... so I'm wondering if the guy from ebay sent me an install and repair CD designed for another Mac maybe?

I do believe that OS X 10.2.3 Came with this flat panel iMac G4 though... but when he sent it to me is had OS X 10.3.9 on it o_O;; what the hell...

Would installing OS X 10.3.9 ++ version help the cause? I don't want to have to dish out MORE money for a new OS is all... I really can't afford this...


EDIT:
Also the Disc is perfectly new and clean.. so it definatly couldnt be the DISC itself.. but maybe the drive. Before the OS died on itself it was having enormous problems reading discs... but the Ebay dude assured me this was because super drives only read -R DVDs.

He also told me a mac "expert" said that the reason the mac wont read my old OS CD is because a newer OS is installed.

Call me a PC nerd, but that just doesn't sound right to me.

I mean I have both a (supposedly working) Mac and a legitimate OS install CD... yet I have NOTHING to show for it...

Last edited by Shidesha; 02-04-2007 at 02:51 PM.
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Old 02-04-2007, 02:54 PM
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Which city are you in Shidesha?

If you're near me I'll have a shot at getting it booting.
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Old 02-04-2007, 02:56 PM
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I'm in Geelong Damn.

This is so depressing, I spent $850 on this and it only worked for a couple of days...
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Old 02-04-2007, 03:50 PM
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So it asks you to restart the computer when booting from CD? Sounds like a Kernel Panic.

It could be a RAM issue. I'm not sure how to get in to the G4 iMacs, but that's all I can think of that could be causing the problem.
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  #10 (permalink)  
Old 02-04-2007, 04:12 PM
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... Ouch.

Just to confirm, your iMac is one of these?

The mach_init errors is bad juju, it does sound like the OS itself has become scrambled. However, the posting about RAM being the initial culprit does strike me as being more than probable.

The discs supplied with the machine would have been 10.2.3 according to the specs page (so at least you have the originals), and whilst there's a slight fudgy with the fact it has 10.3 on it (the upgrade from 10.2 to 10.3 is not a free upgrade) should not interfere with the ability to run 10.3.9 ... your machine should comfortably run 10.4.9, if you were to purchase the upgrade, so the comment about "that the reason the mac wont read my old OS CD is because a newer OS is installed" is just so much flim-flam.

And speaking of flim-flam, the comment that "your superdrive only reads -R" is smoke ... the drives in those can only write to DVD-R, but should, by rights, be able to read DVD+R, and if memory serves, read DVD-RW as well.

Now that I think on it a bit more, the likelihood that bad RAM being the culprit here grows more and more. If one RAM module was being 'iffy' then it would interfere with the smooth running of OSX ... it would also interfere with the reliable accessing of storage media, both your optical drive and hard drive. On top of that, if you attempted to do some form of firmware update to the optical drive, and the dodgy RAM corrupted the driver in mid-transfer, it would kill your optical drive outright, with very little chance of recovery. The fact that it does not respond to C-on-boot could be corrupt firmware in the optical drive, or it could also be dodgy RAM from stopping the machine from completing its tests far enough so that it can do the optical boot.

That said, there could be one of a number of other faults that could cause all of the problems you've encountered (bad CPU cooling springs to mind, or a thermal problem with the admittedly tiny motherboard, to name two) but I'd put my money on bad RAM being at the heart of your woes.

If I were a narky kind of person I'd take it back to the seller and demand a fix at their expense, but ePay being ePay you don't really have a lot of recourse when things go wrong. The fact it is advertised as "ex lease" implles you bought it through an ePay Shop (as opposed to a private sale) which means you should be entitled to some form of buyer protection I think, at the very least you might be entitled to a refund ... but you'd have to check with eBay GmbH and go through the rigmaroles of their dispute process. That gets gnarly, real quick ... but the very least you can do is to give the seller negative feedback.

Your machine really needs to see a competent Mac doctor, and soon. I'm in eastern Melbourne, but I cannot get around much otherwise I would offer to visit and see what I could find out and maybe fix. If you could get it to me I'd have a look at it for nix, but Geelong to Burwood is a fair haul ... there are other roaming Mac technical services around Melbourne (such as MacMate and MacMedic) but you'd be paying a pretty penny to have them drive south to see you.

Hope this lengthy waffle was of some small help ...


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  #11 (permalink)  
Old 02-04-2007, 04:29 PM
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Thanks so much for the replies... It's the closest I've come to getting anywhere with this problem...


So getting a copy of OS X 10.4.9 is definatly not gonna fix the problem? The seller said he'd send me out a copy of 10.4.9 (yes, copy) to see if that fixes but I haven't recieved anything x_x

It's definatly that machine, the iMac g4... Hell, if push came to shove and the seller won't help resolve this problem, I'd drive up with the mac to show you if you want, I would appreciate it so much. I've heard horror stories abouthow much the apple store can charge for repairs and the like..

The seller did say it had a 30 day "limited parts warranty" and told me that if it worked for 30 days it'll last 2 years (no one would believe this, surely) but refuses to believe anything is wrong with the machine. He keeps saying the DVD drive isnt broken and that it simply wont read MY dvds (this includes, funnily enough, original DVD movies >_>)

I thought it was a bit odd that the DVD kept spitting out DVD's, I didn't think anyone could be bothered within the iMac G4 if it kept doing that...

What I need to know though, is that if I was to try and utilize his "limited 30 day parts warranty" how could I PROVE that the mac needed parts replaced without paying money??
Because it's my first mac, the guy keeps tossing my complaints into the wind and probably assumes it's just me being a n00b about it all...
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Old 02-04-2007, 04:44 PM
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Where abouts do you live?

Maybe someone who has experience in this field who lives in that area can give you a second opinion, that way you can tell the seller you have seeken an *expert* opinion.

Cheers,

Jeff
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Old 02-04-2007, 04:48 PM
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Im in Geelong... but at this point if I get nowhere with the guy Ill be willing to travel out to someone who can help...
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Old 02-04-2007, 04:50 PM
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OK. Well I'm sure someone on the forums lives in that area and will be willing to help, just gotta find out who :P
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Old 02-04-2007, 04:57 PM
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Doesn't Decryption live in Melbourne?
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