[Maximage]

OK, so my last MBP was recently crushed on a flight, totally stuffed, mobo damaged, HD has errors so not much easily retrievable there. So install my Photoshop CS3 onto my new machine. I have it already on the Mac Pro and you are allowed 2 copies, one on a desktop, one on a laptop. Prob is that since my last machine is unusable, I am unable to deregister the old machine.
So when I whack the serial in it balks at me saying I can't install it. Fair nuf, I think to myself, I'll just ring em like when you change a part in your PC and have to ring MS.
So the number in the registration part of the Photoshop software says to ring 1800 005 034. After 15 minutes on hold I get a call centre in Bangalore or somewhere where the guy has an attitude and is is rather unhelpful, and after going thru everything proceeds to tell me that I have rung the number for American and Canadian registrations. I try to explain to him that a 1800 number only works in Australia and I have rung the number it told me to ring for Australia. Idiot who cannot comprehend anything that doesn't match his script continues to insist I ring 1300 550 205. Pissed off I hang up and try it.
Get a recorded message saying that the number is no longer valid and I need to ring 1800 504 ... but doesn't repeat it, so have to ring it back AGAIN to catch the full number and write it down. 1800 504 971. OK, so ring THAT number and INCREDIBLY get a similar message saying THAT number is ALSO invalid, and that I need to ring 1800 614 863. FARK!! How can they so totally stuff it all up?
Phone THAT number and get a bloody recorded message saying that the Aussie line is only open between 9-5 Monday to Friday!! WTF!?!?! How the hell can they justify having global call centres that are open but not service certain countries even though they have legitimately purchased the software? The tool on the phone could even see my details, he just refused to help. What if I was needing the software due to a deadline of something? And they wonder why people pirate their software when they treat legitimate customers with such contempt!
So I ring the first number back, and even after telling them 5 times over that the 1300 number DOES NOT work, the idiot CONTINUES to tell me I need to ring the same bloody number. He just could not comprehend that he was giving out an incorrect number and that there was no one on that number.
Garrrgghhh! (OK, rant over)

[bennettnz]

Yep unless you're in the states Adobe is not helpful in any shape or form. We had enormous issues with flash one year and their support was ridiculous and ignorant. They did not want to help and in the end we gave up. Useless is not astrong enough word for the support you get from adobe.

[MissionMan]

Originally Posted by bennettnz

Yep unless you're in the states Adobe is not helpful in any shape or form. We had enormous issues with flash one year and their support was ridiculous and ignorant. They did not want to help and in the end we gave up. Useless is not astrong enough word for the support you get from adobe.

The irony is we get whacked with hectic-ally higher costs than the USA so we should have better support for what we are paying.

[leon]

Was having a heap of issues with adobe a couple of years ago. Kind mactalker gave me the details of someone very high up in the chain, could have been 2IC of Australia from memory. Anyway he was able to sort out me issues and gave me a full copy of the lastest entire creative suite for my trouble.

[Maximage]

Any idea who the MacTalker may have been? They may be able to let me know of that contact is still relevant.

[leon]

It was all in this thread.
How long does Adobe take to post out CS3 upgrades

Not sure if you need to get these guys involved just yet. Sounds like you will probably have your issue sorted out by calling up tomorrow.

[Maximage]

For sure, just want somewhere to send feedback once it all goes ahead. Even if there is some legitimate reason for not supplying unlocks when the call centre is open, how can such a big company be so inept as to send someone on a wild goose chase of phone numbers? One wrong number in the software that leads to a call centre that gives you another number that then tells you to ring another number that then tells you to ring ANOTHER number that then tells you none is there. Complete joke, makes you wonder how much crap is behind the scenes in their code if they do that with just a phone number!

[Danoss]

Originally Posted by Maximage

...makes you wonder how much crap is behind the scenes in their code if they do that with just a phone number!

Now that you mention it, someone else made that exact observation. Scroll down to read their views on the Adobe PSD format.

I Hate PSD - Google Code

[gikku]

Originally Posted by Maximage

And they wonder why people pirate their software when they treat legitimate customers with such contempt!

agreed, pricing alone isn't the only driver.
Sometimes it's just easier and faster, as unbelievable as that may seem.
you may have found your solution.

[Mark_iMac]

Yeah I recently had a problem with adobe, I bought CS4 and it took 2 weeks for them to finally give me the reistration numbers.

Try the Live Chat feature on their contact part of their website. You talk to a customer service person on chat.

[rubicon]

Corporations provide service like this and wonder why people avail themselves of *ahem* alternate distribution routes.

[Donnie Darko]

And they wonder why software piracy is so rampant..

Companies need to think like the pirates, they have the best distribution methods generally

[Donnie Darko]

Adobe shuts down for a week

Oh joy

[bennettnz]

Originally Posted by Donnie Darko

Adobe shuts down for a week

Oh joy

Yeah I read that and it inspired so much confidence... please Steve just buy them out and put us out of our misery or at least we'll be more certain of the misery you'll put us under.