[mikeh]

Hi, im using Server 10.3.9.

Had a few problems the other week with mail not working, eventually fixed with the following method

serveradmin stop mail
mv /var/imap/ /var/imap.old
mkdir /var/imap
/usr/bin/cyrus/tools/mkimap
chown -R cyrus:mail /var/imap
sudo -u cyrus /usr/bin/cyrus/bin/reconstruct -i
serveradmin start mail

However now Imap is timing out for two of my users who need to use imap. Entourage can see the imap folders and even how many emails are in them. But it keeps bring up some crap Entourage error -17895 (which could mean anything)

On the server log I get this error message though

Jan 30 18:01:43 mail imap[564]: login: [192.168.254.248] CRAM-MD5 User logged in
Jan 30 18:01:45 mail master[510]: process 564 exited, signaled to death by 6

Does anyone know why it might be killing off this process? Have tried starting and stopping the imap service but to no avail.

Cheers!

[ClockWork]

Entourage error -17895 sounds like a POP3-based Accounts error. Are you getting a descriptive message with that error - or just that negative error on its own?

If you're getting that negative error + a descriptive message, it's a problem within Entourage itself.
If your getting Error -17895 and no message, it's coming either from a mail server or the Operating System or some other Application - but not from Entourage.

The Errors without a descriptive messages are return results from your server, not from Entourage.

Have you contacted your ISP?

Tip: When talking to them, tell them you are using Outlook Express. Phone helpers tend to shy away from Entourage, but it is "exactly" the same as Outlook Express, including where all the menus and options are positioned.

cw

[mikeh]

Thanks Clockwork,

Yeah Entourage throws out the -17895 with the error message "Connection to the server failed or was dropped."

No ISP, im running the mail server on 10.3.9

I had to rebuild the users databases on the server last week as they were corrupt. Using the following method

serveradmin stop mail
mv /var/imap/ /var/imap.old
mkdir /var/imap
/usr/bin/cyrus/tools/mkimap
chown -R cyrus:mail /var/imap
sudo -u cyrus /usr/bin/cyrus/bin/reconstruct -i
serveradmin start mail

Everyone's POP mail is working fine now, just the two who need emails on the server using IMAP can't access them using entourage.

On the server log I get this error message when they try to access their emails with IMAP

Jan 30 18:01:43 mail imap[564]: login: [192.168.254.248] CRAM-MD5 User logged in
Jan 30 18:01:45 mail master[510]: process 564 exited, signaled to death by 6

Entourage can see the imap folders and even how many emails are in them but it just keeps getting kicked off, so im positive it's a Server error, just don't know how to fix.

[ClockWork]

Can the two machines using IMAP ping one another, and the Server, via the Terminal.app ?

[thorevenge]

Make sure they can telnet to the IMAP port on your server.

Also, make sure they can telnet to the POP port on your mail server. This will help to diagnose whats going on.

[Nevets_Anderson]

Just thinking with the recreation of the imap files are the permissions set correctly? I'm not sure if running disk utlity would sort this out but it may be worth a try, another thought is trying to connect to one of the imap accounts using apple's Mail client it may give you some more meaningfull error information if it is indeed a server problem.

[konni]

I'm having this identical ERROR message/number problem for the last 2-3 weeks. As far as I can tell, it has nothing to do with imap settings as I'm using POP settings.

I've gone through a number of tests on other systems and webmail without problem SO I KNOW the problem lies with Entourage.

What I've discovered today is that it only happens when the SEND & RECEIVE ALL script is executed. If I check the mail account individually I don't get the error, and the mail arrives. I've tried deleting and re-establishing the account info but get the same weird problem. Clearly it is not an error with account name or password and I have a number of other mail accounts on the same mail server using the same POP and SMTP settings that aren't a problem.

Is this the point where I give up on Entourage? I'm very reluctant to do this, because I have a truck-load of data in terms of account info, mail folders and contents, calendars, schedules, addresses.

I hope someone has a solution?