Just got my 24" imac this morning to see a pig fat stuck pixel...help

[Broags]

I d'no what to do, just got my new imac and was so exited to start using it to discover a big green pixel stuck just below centre screen. Its a refurb 3.06ghz , will they return it and give me another one ?

Disapointed new mac user

[Bahamut]

133 622.

[Cybix]

give it a little flick, see if it un-sticks.

[Phase]

You can try to 'unstick' the pixel, using software that no doubt someone below me will post soon.

Alternatively, you could call Apple, however you will need to make it clear that you 'use the machine in a professional environment, and utilize the machine to sell images to clients' and as such, the machine is unfit for use.

(Basically, you're trying as much as possible to put the onus back on them to make a decision which is favorable to you and your clients).

1 stuck pixel has been rejected many times before, but best of luck in your endeavor.

[mitty]

I had a dead sub-pixel on my 32" Acer LCD Tv. it showed up on an all blue screen as one dead pixel. On other colours the pixel would be the incorrect colour, it depended on what colour was meant to be displayed as if it would be a problem or not.

I tried the "massage" method, and it worked, though not sure this is possible with an Imac... I gently massaged the pixel with a soft cloth, and miraculously it came to life. It would the generally stay on. Sometimes it would be off again when turning the TV on, but a quick massage, the slightest of touches would bring it back. Eventually it stayed working.

In the depth sof this winter (I've now had the TV over 12 months) it actually returned, but again just a massage brought it back, and in fact once I didn't do that and after the TV had warmed up it was again gone. It hasn't returned for a while.

Stuck is much worse than dead however. Can you return it?

[dt]

Assuming you really did "just" get it, you can DOA it, no questions asked.

They will send you a replacement one.

[ford.boy]

Originally Posted by Cybix

give it a little flick, see if it un-sticks.

You can't touch the screen. Only the glass over the screen, so that remedy won't work

[Broags]

i dont think a dead pixel counts as DOA?

[dt]

Originally Posted by Broags

i dont think a dead pixel counts as DOA?

No, I'm fairly sure that if you are in the DOA window (14 days, 10 working days i think?) you can DOA it for whatever reason.

[Comet]

Did you get it from Apple directly? Either way, make a booking at the genius bar and get it looked at.

[Broags]

Yeah i baught it on the apple online store as a refurb with 3 year extended warranty. I also just found ANOTHER slighty smaller green pixel to the left of the screen...sigh

[Comet]

Stop looking! Just book it in and beg!

[Al Aero]

George Street or Chatswood quick smart..

a.

[Broags]

What will booking it in there do ? wouldnt it be better if i just called apple up ?

[Broags]

And i wont be doing the begging..if they dont fix my problem they will be invited to a hearing with the CTTT

[dche5390]

I'm sure you can return the refurb within 14 days based on any reason. Get your refund and get yourself another one.

Or call Apple.

[Al Aero]

Originally Posted by Broags

What will booking it in there do ? wouldnt it be better if i just called apple up ?

Apple Online will send a box.

Apple Store will replace on the spot MAYBE

a.

[Broags]

Mmmm... well ide only have enough time today to call them, got work in an hour and a half . So i guess ill head in first thing tommorow to george street .. Though i am better at complaining over the phone

p.s arnt the 3.06ghz imac's custom made ? so its more likely they wont replace it on the spot more have to wait until once bceomes available ?

Ill let you know how it goes...blah !

[Taezar]

I would just call - the mac team have been nothing but helpful to me at every turn.

[Hollywood]

don't just settle with a screen with a stuck pixel, it will eat away at you while you sleep